Service Business presents the most advanced business research on the service sector. International and multidisciplinary in approach, the journal investigates both the profit and non-profit areas of the service sector.
Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies. Moreover, they explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications and future research opportunities in the service sector.
The editorial review board, consisting of leading international scholars and practitioners, ensures top-quality content. Readers will find rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, case studies, book reviews, conference reports, and periodic special issues.
Officially cited as: Serv Bus
- Presents the most advanced business research on the service sector, addressing both non-profit and profit organizations
- Sets forth experiences in developing, implementing, and evaluating business decisions and strategies
- Examines theoretical and managerial implications of current research and future research opportunities
- Sang M Lee
- Publishing model
- Hybrid. Open Access options available
- 2.169 (2019)
- Impact factor
- 2.429 (2019)
- Five year impact factor
- 16 days
- Submission to first decision
- 238 days
- Submission to acceptance
- 81,619 (2019)
Authors (first, second and last of 4)
Analysis of the relationship between the perceived extent of a tourist destination and smartphone use
The editors of Service Business invite submissions to a special issue on “Tourism, Hospitality, and COVID-19," to be Guest-Edited by Che-Jen Su (Fu Jen Catholic University, Taiwan) and Hyojae Joun (Korea Culture & Tourism Institute, South Korea). Click heading to read more!
The editors of Service Business invite submissions to a special issue on “Wearable Smart Devices for Quality Healthcare Services,” to be Guest-Edited by DonHee Lee (Inha University, South Korea) and Hau Nguyen Le, (Ho Chi Minh City University of Technology, Vietnam). Click heading to read more!
Numerous articles in Service Business are published in Open Access format: they're freely available to anyone with an internet connection. Click to explore our Open Access research!
This Service Business paper analyzes the complex dance between first mover Apple and fast follower Samsung—and concludes that the divide between them will only widen. Click to preview "An analysis of the trilemma phenomenon for Apple iPhone and Samsung Galaxy".
About this journal
- Electronic ISSN
- Print ISSN
- Abstracted and indexed in
- Australian Business Deans Council (ABDC) Journal Quality List
- Current Contents / Social & Behavioral Sciences
- EBSCO Discovery Service
- Google Scholar
- Institute of Scientific and Technical Information of China
- Journal Citation Reports/Social Sciences Edition
- OCLC WorldCat Discovery Service
- ProQuest ABI/INFORM
- ProQuest Business Premium Collection
- ProQuest Central
- ProQuest Health Research Premium Collection
- ProQuest Healthcare Administration Database
- ProQuest-ExLibris Primo
- ProQuest-ExLibris Summon
- Research Papers in Economics (RePEc)
- Social Science Citation Index
- UGC-CARE List (India)