Service Business presents the most advanced business research on the service sector. International and multidisciplinary in approach, the journal investigates both the profit and non-profit areas of the service sector.
Authors share their experiences in developing, implementing, and evaluating their business decisions and strategies. Moreover, they explore not only the latest research and methodologies in the field, but also examine the theoretical and managerial implications and future research opportunities in the service sector.
The editorial review board, consisting of leading international scholars and practitioners, ensures top-quality content. Readers will find rigorous conceptual and empirical papers, practice-oriented papers, teaching-oriented papers, case studies, book reviews, conference reports, and periodic special issues.
Officially cited as: Serv Bus
- Presents the most advanced business research on the service sector, addressing both non-profit and profit organizations
- Sets forth experiences in developing, implementing, and evaluating business decisions and strategies
- Examines theoretical and managerial implications of current research and future research opportunities
Journal information
- Editor-in-Chief
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- Sang M Lee
- Publishing model
- Hybrid. Open Access options available
Journal metrics
- 2.293 (2018)
- Impact factor
- 2.140 (2018)
- Five year impact factor
- 36 days
- Submission to first decision
- 8 days
- Acceptance to publication
- 76,818 (2018)
- Downloads
Latest articles
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Examining the influence of brand-based value congruity: do the values of the International Olympic Committee really matter?
Authors (first, second and last of 4)
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Journal updates
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Call for papers: Special issue on "Wearable Devices for Quality Healthcare Services"
The editors of Service Business invite submissions to a special issue on “Wearable Smart Devices for Quality Healthcare Services,” to be Guest-Edited by DonHee Lee (Inha University, South Korea) and Hau Nguyen Le, (Ho Chi Minh City University of Technology, Vietnam). Click heading to read more!
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Apple iPhone versus Samsung Galaxy
This Service Business paper analyzes the complex dance between first mover Apple and fast follower Samsung—and concludes that the divide between them will only widen. Click to preview "An analysis of the trilemma phenomenon for Apple iPhone and Samsung Galaxy".
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How should restaurants express themselves?
How should restaurants express their corporate social responsibility (CSR)? In this Service Business paper—which made the news!—researchers analyze 433 diners' reactions to various CSR messaging styles. Click to preview "Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry."
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When haste doesn't make waste
Empirical research from Service Business reveals that for certain speed-intensive firms, haste does NOT make waste. Click to preview "Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms".
Subscribe
- Subscription
- $99.00
- Note this is only the net price. Taxes will be calculated during checkout.
- Immediate online access
- Full Journal access includes all articles
- Downloadable in PDF
- Subscription expires 12/31/2019
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About this journal
- Electronic ISSN
- 1862-8508
- Print ISSN
- 1862-8516
- Abstracted and indexed in
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- Current Contents / Social & Behavioral Sciences
- EBSCO Discovery Service
- ECONIS
- Gale
- Gale Academic OneFile
- Google Scholar
- Institute of Scientific and Technical Information of China
- Journal Citation Reports/Social Sciences Edition
- Naver
- OCLC WorldCat Discovery Service
- ProQuest ABI/INFORM
- ProQuest Business Premium Collection
- ProQuest Central
- ProQuest Health Research Premium Collection
- ProQuest Healthcare Administration Database
- ProQuest-ExLibris Primo
- ProQuest-ExLibris Summon
- Research Papers in Economics (RePEc)
- SCImago
- SCOPUS
- Social Science Citation Index
- Copyright information
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© Springer-Verlag GmbH Germany, part of Springer Nature
