Journal updates

Read the top downloaded articles published in Service Business in 2022. Each article is available for free through the end of the year!

The objective of this special issue is to present original and high-quality papers on metaverse research in the service industry. Many different methodologies are welcome including conceptual and theoretical research; empirical survey, secondary data, experiment study; case study; and bibliometric analysis. Click here for more information.

The objective of this special issue at Service Business is to present original and high-quality research papers on achieving and maintaining sustainability through innovation in the service industry. Click here to read more. 

Numerous articles in Service Business are published in Open Access format: they're freely available to anyone with an internet connection. (this opens in a new tab)Click to explore our Open Access research! (this opens in a new tab)

This Service Business paper analyzes the complex dance between first mover Apple and fast follower Samsung—and concludes that the divide between them will only widen. Click to preview "An analysis of the trilemma phenomenon for Apple iPhone and Samsung Galaxy". (this opens in a new tab)

How should restaurants express their corporate social responsibility (CSR)? In this Service Business paper—which made the news!—researchers analyze 433 diners' reactions to various CSR messaging styles. Click to preview "Building corporate reputation, overcoming consumer skepticism, and establishing trust: choosing the right message types and social causes in the restaurant industry."  (this opens in a new tab)

Empirical research from Service Business reveals that for certain speed-intensive firms, haste does NOT make waste. Click to preview "Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms" (this opens in a new tab).

Increasingly, we look online for support and advice on health issues. To better understand the inner workings of online health sites, a new paper tests seven hypotheses—emerging with insight for boosting engagement. Click to preview "Willingness to reciprocate in virtual health communities: the role of social capital, gratitude and indebtedness" (this opens in a new tab).

In Business, "service design" employs design thinking to bring innovation to consumers. This fully Open Access article (this opens in a new tab)from Service Business shows how a multi-factor service design (MSFD) method works in 5 real scenarios.