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Modernizing Processes in Public Administrations

Process Management in the Age of e-Government and New Public Management

  • Book
  • © 2012

Overview

Authors:
  1. Jörg Becker

    1. Information Systems (ERCIS) Lehrstuhl f. Wirtschaftinform., Westfälische Wilhelms Univ. Münster European Research Center for, Münster, Germany

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  2. Lars Algermissen

    1. Picture GmbH, Münster, Germany

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  3. Thorsten Falk

    1. Picture GmbH, Münster, Germany

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  • Easy and pragmatic modelling approach for the public sector: the PICTURE-Method
  • Step-by-step procedural model for applying the PICTURE-Method
  • Numerous practical examples from the public sector

Part of the book series: BPM Competence (BPMCOMP)

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Keywords

  • BPMN
  • PICTURE method
  • Process analysis and optimization
  • Process management
  • Public administration

About this book

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence several advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.

Authors and Affiliations

  • Information Systems (ERCIS) Lehrstuhl f. Wirtschaftinform., Westfälische Wilhelms Univ. Münster European Research Center for, Münster, Germany

    Jörg Becker

  • Picture GmbH, Münster, Germany

    Lars Algermissen, Thorsten Falk

Bibliographic Information

  • Book Title: Modernizing Processes in Public Administrations

  • Book Subtitle: Process Management in the Age of e-Government and New Public Management

  • Authors: Jörg Becker, Lars Algermissen, Thorsten Falk

  • Series Title: BPM Competence

  • Publisher: Springer Berlin, Heidelberg

  • Copyright Information: Springer-Verlag Berlin Heidelberg 2012

  • Hardcover ISBN: 978-3-642-21355-7Published: 13 January 2012

  • Softcover ISBN: 978-3-642-44137-0Published: 01 March 2014

  • Edition Number: 1

  • Number of Pages: XXIV, 336

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