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Project Quality Management

Critical Success Factors for Buildings

  • Book
  • © 2014

Overview

Authors:
  1. Sui Pheng Low

    1. Department of Building, National University of Singapore, Singapore, Singapore

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  2. Joy Ong

    1. Department of Building, National University of Singapore, Singapore, Singapore

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    You can also search for this author in PubMed   Google Scholar

  • Presents the Construction Quality Assessment System (CONQUAS), a quality performance measurement system that focuses on critical success factors for building best practices in the construction industry
  • First book that illustrates project quality management in the construction industry, where 33 Critical Success Factors (CSFs) were identified, evaluated and quantified in details for implementation by building professionals as a checklist
  • Written by leading experts in the field
  • Includes supplementary material: sn.pub/extras

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Table of contents (9 chapters)

  1. Front Matter

    Pages i-xiii
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  2. Introduction

    • Sui Pheng Low, Joy Ong
    Pages 1-9

  3. Construction Quality Assessment System

    • Sui Pheng Low, Joy Ong
    Pages 11-27

  4. Quality Management

    • Sui Pheng Low, Joy Ong
    Pages 29-36

  5. CONQUAS Critical Success Factors

    • Sui Pheng Low, Joy Ong
    Pages 37-68

  6. Research Design and Methodology

    • Sui Pheng Low, Joy Ong
    Pages 69-77

  7. Results and Analysis

    • Sui Pheng Low, Joy Ong
    Pages 79-114

  8. Case Study

    • Sui Pheng Low, Joy Ong
    Pages 115-120

  9. CONQUAS Management Framework

    • Sui Pheng Low, Joy Ong
    Pages 121-133

  10. Conclusion

    • Sui Pheng Low, Joy Ong
    Pages 135-143

  11. Back Matter

    Pages 145-186
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Keywords

About this book

The book presents the development of the Construction Quality Assessment System (CONQUAS), Singapore’s de facto quality performance measurement system, explains the application of the Quality Management System (QMS) to manage CONQUAS and identifies 33 critical success factors (CSFs) for achieving high CONQUAS scores. Through CONQUAS, the reader benefits from understanding how the Singapore government developed and implemented the first objective system for measuring what many building professionals have perceived to be elusive quality standards in the construction industry. The book presents both the theoretical concepts as well as the practical aspects to achieving strategic Project Quality Management that is anchored on the CSFs to building best practices. To realistically reflect the practical aspects and challenging issues faced by stakeholders in the construction industry, questionnaire surveys were conducted with building professionals to distinguish the importance level and extent of adoption of the 33 CSFs (identified from a comprehensive review of the extant literature) in influencing and affecting the achievement of high CONQUAS scores. These were further anchored by in-depth interviews with quality experts in the Singapore construction industry to provide a better understanding of issues relating to strategic Project Quality Management. Collectively, the empirical findings collated from the building professionals suggest that while the CSFs identified are known tenets of quality, these were still not being followed in their totality. A further case study was conducted through a formal set of in-depth interviews with the quality assurance team of a construction company who has direct involvement before, during and after their tremendous improvements in the CONQUAS scores attained. The strength of this book therefore represents a true account and reflections of real-life practices and experiences in the construction industry for contractors, qualitymanagers and policy-makers to learn from. Although the context of this book relates to the Singapore experience, the lessons and recommendations are equally relevant and applicable to the global construction industry in both the developing and developed countries whose stakeholders (in both the public and private sectors) wish to understand how CONQUAS works, and how the CSFs identified can likewise be implemented for strategic Project Quality Management to building best practices. The book is therefore of interests to researchers, academia and practitioners in the construction industry as well as in other sectors of the economy (in Singapore and other countries) where learning points may be used for enhancing project quality management for buildings.

Authors and Affiliations

  • Department of Building, National University of Singapore, Singapore, Singapore

    Sui Pheng Low, Joy Ong

About the authors

Dr. Low Sui Pheng is Professor of Building in the School of Design and Environment, National University of Singapore where he has previously served as Head and Vice-Dean. He teaches construction project management and has published, researched and consulted extensively both in Singapore and overseas. A Fellow of the Chartered Institute of Building, he holds a DSc (Civil Engineering) degree from the University of Birmingham and a PhD degree from University College London. Professor Low served as an independent third party assessor for the quality benchmarking exercises conducted by the Building and Construction Authority (BCA) in Singapore, Tokyo and Melbourne. He currently serves as Director for the Centre for Project Management and Construction Law in the Department of Building at the University.

Miss. Joy Ong graduated from the National University of Singapore with a Bachelor of Science in Project and Facilities Management (First Class Honors). She is now pursuing a career in managing acquisition projects by providing contracting advice and expertise to ensure better developmental decisions during the project phase.

Bibliographic Information

  • Book Title: Project Quality Management

  • Book Subtitle: Critical Success Factors for Buildings

  • Authors: Sui Pheng Low, Joy Ong

  • DOI: https://doi.org/10.1007/978-981-287-074-2

  • Publisher: Springer Singapore

  • eBook Packages: Engineering, Engineering (R0)

  • Copyright Information: Springer Science+Business Media Singapore 2014

  • Hardcover ISBN: 978-981-287-073-5Published: 13 May 2014

  • Softcover ISBN: 978-981-10-1245-7Published: 03 September 2016

  • eBook ISBN: 978-981-287-074-2Published: 29 April 2014

  • Edition Number: 1

  • Number of Pages: XIII, 186

  • Number of Illustrations: 23 b/w illustrations, 5 illustrations in colour

  • Topics: Construction Management, Project Management, Building Construction and Design, Quality Control, Reliability, Safety and Risk

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