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Translational Systems Sciences

Human-Centered Digitalization and Services

Editors: Toivonen, Marja, Saari, Eveliina (Eds.)

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  • Provides an outlook on the human side of digitalization, one of today’s most important and challenging phenomena
  • Includes insights into various aspects of digitalization, from micro-level everyday practices to the macro-level socio-technical transition
  • Written by respected scholars in the area of service innovation and especially focuses on technology–service interaction and co-evolution
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  • Due: June 28, 2020
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About this book

This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift.
The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability.
Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition.
The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.

About the authors

Marja Toivonen, University of Helsinki
Eveliina Saari, Finnish Institute of Occupational Health

Table of contents (16 chapters)

Table of contents (16 chapters)
  • Transformations of Services

    Pages 3-15

    Miles, Ian

  • Human-Centric Service Co-innovation in Public Services from a Practice-Based Perspective: A Case of Elderly Care

    Pages 17-36

    Fuglsang, Lars

  • Systems Perspectives on the Interaction Between Human and Technological Resources

    Pages 37-56

    Toivonen, Marja (et al.)

  • Human-Centered Co-evaluation Method as a Means for Sustainable Service Innovations

    Pages 57-75

    Hyytinen, Kirsi (et al.)

  • The Changing Everyday Life of Families and Young People

    Pages 79-100

    Nordlund, Anne (et al.)

Buy this book

eBook $89.00
price for USA in USD (gross)
  • ISBN 978-981-13-7725-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $119.99
price for USA in USD
  • ISBN 978-981-13-7724-2
  • Free shipping for individuals worldwide
  • Immediate ebook access, if available*, with your print order
  • Usually dispatched within 3 to 5 business days.
Softcover $84.99
price for USA in USD
  • Customers within the U.S. and Canada please contact Customer Service at +1-800-777-4643, Latin America please contact us at +1-212-460-1500 (24 hours a day, 7 days a week). Pre-ordered printed titles are excluded from promotions.
  • Due: June 28, 2020
  • ISBN 978-981-13-7727-3
  • Free shipping for individuals worldwide
  • Immediate ebook access, if available*, with your print order
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Bibliographic Information

Bibliographic Information
Book Title
Human-Centered Digitalization and Services
Editors
  • Marja Toivonen
  • Eveliina Saari
Series Title
Translational Systems Sciences
Series Volume
19
Copyright
2019
Publisher
Springer Singapore
Copyright Holder
Springer Nature Singapore Pte Ltd.
eBook ISBN
978-981-13-7725-9
DOI
10.1007/978-981-13-7725-9
Hardcover ISBN
978-981-13-7724-2
Softcover ISBN
978-981-13-7727-3
Series ISSN
2197-8832
Edition Number
1
Number of Pages
XVI, 323
Number of Illustrations
8 b/w illustrations, 24 illustrations in colour
Topics

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