Happy Holidays—Our $30 Gift Card just for you, and books ship free! Shop now>>

Public Service Excellence in the 21st Century

Editors: Baimenov, Alikhan, Liverakos, Panos (Eds.)

Free Preview
  • Highlights critical issues for civil service development and adaptation to 21st century social and environmental conditions
  • Explores how technologies like AI can make bureaucracies more efficient, as well as how Big Data can contribute to formulating and developing more targeted, and thus more cost effective, social policies
  • Offers an overview of the civil service systems of countries such as China, Japan and Kazakhstan
see more benefits

Buy this book

eBook $89.00
price for USA in USD (gross)
  • ISBN 978-981-13-3215-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $119.99
price for USA in USD
  • ISBN 978-981-13-3214-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. 
Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. 
This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.

About the authors

Alikhan Baimenov has served as Head of the Executive Office of the President, Head of the Prime Minister’s Office, Chairman of the Agency for Civil Service Affairs, and Minister of Labour and Social Protection. He has also been a member of the Parliament of Kazakhstan. He has overseen two waves of civil service reform in Kazakhstan. He is currently the Chairman of the Steering Committee of the Astana Civil Service Hub.

Panos Liverakos  has served as Technical Advisor for several UNDP and EU Projects for the past fifteen years, dealing with public administration and civil service reform, change management and governance assessments, among many other issues. He is currently technical advisor for the Astana Civil Service Hub and the United Nations Development Programme in Kazakhstan.


Reviews

“This book is a noteworthy contribution in the pursuit of public service excellence for the 21st Century. It places into perspective challenges and issues—the “wicked problems” of our century—that will confront public administration in the coming decades.” (Steve Condrey, former ASPA President.)

Table of contents (10 chapters)

Table of contents (10 chapters)
  • Reclaiming Public Space: Drawing Lessons from the Past as We Confront the Future

    Pages 1-30

    Newland, Chester (et al.)

  • Fear and Loathing of Technological Progress? Leveraging Science and Innovation for the Implementation of the 2030 Agenda for Sustainable Development

    Pages 31-52

    Conceição, Pedro

  • Lessons from Lagash: Public Service at the Start of History and Now

    Pages 53-104

    Everest-Phillips, Max

  • The Emergence of a New Model? Trajectories of Civil Service Development in the Former Soviet Union Countries

    Pages 105-143

    Baimenov, Alikhan (et al.)

  • Japan’s Attempts to Digitalise Government: An Introduction of “My Number” System in Reforming Public Management

    Pages 145-167

    Nakamura, Akira (et al.)

Buy this book

eBook $89.00
price for USA in USD (gross)
  • ISBN 978-981-13-3215-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $119.99
price for USA in USD
  • ISBN 978-981-13-3214-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Loading...

Recommended for you

Loading...

Bibliographic Information

Bibliographic Information
Book Title
Public Service Excellence in the 21st Century
Editors
  • Alikhan Baimenov
  • Panos Liverakos
Copyright
2019
Publisher
Palgrave Macmillan
Copyright Holder
The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd., part of Springer Nature
eBook ISBN
978-981-13-3215-9
DOI
10.1007/978-981-13-3215-9
Hardcover ISBN
978-981-13-3214-2
Edition Number
1
Number of Pages
XLV, 345
Number of Illustrations
21 b/w illustrations
Topics