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Customization-Oriented Design of Product-Service System

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  • © 2019

Overview

Authors:
  1. Wenyan Song

    1. School of Economics and Management, Beihang University, Beijing, China

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  • Provides a customization framework with a systematic design process and key technologies.

  • Resolves the potential design conflicts to reduce possible defects in PSS delivery.

  • Introduces modular design thinking to facilitate frequent design reuse.

  • Utilizes module-based configuration to achieve flexible PSS customization.

  • Proactively suggests the proposals of customizable offerings to customers.

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Table of contents (6 chapters)

  1. Front Matter

    Pages i-xi
    Download chapter PDF

  2. Design Framework for Customizable Product-Service System

    • Wenyan Song
    Pages 1-22

  3. Requirements Analysis for Customizable PSS

    • Wenyan Song
    Pages 23-74

  4. Requirements Specification for Customizable PSS

    • Wenyan Song
    Pages 75-110

  5. Modularization of PSS

    • Wenyan Song
    Pages 111-131

  6. Modular Configuration for Customizable PSS

    • Wenyan Song
    Pages 133-175

  7. Personalized Recommendation of Customizable PSS to Customers

    • Wenyan Song
    Pages 177-202
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Keywords

About this book

This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.

Authors and Affiliations

  • School of Economics and Management, Beihang University, Beijing, China

    Wenyan Song

About the author

Wenyan Song has been associate professor at School of Economics and Management, Beihang University (Beijing University of Aeronautics and Astronautics), China since 2017. His main research interest is Development of Product/Service Systems (PSS). He has published on Renewable & Sustainable Energy Reviews, Journal of Cleaner Production, International Journal of Production Research, Journal of Manufacturing Systems, and Journal of Engineering Design, among others. He previously worked on several research projects on development of Product-Service Systems. He earned his PhD in Industrial Engineering at Shanghai Jiao Tong University (SJTU), and worked as a postdoctoral researcher at Technische Universitaet München (TUM), Germany.


Bibliographic Information

  • Book Title: Customization-Oriented Design of Product-Service System

  • Authors: Wenyan Song

  • DOI: https://doi.org/10.1007/978-981-13-0863-5

  • Publisher: Springer Singapore

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: Springer Nature Singapore Pte Ltd. 2019

  • Hardcover ISBN: 978-981-13-0862-8Published: 18 July 2018

  • Softcover ISBN: 978-981-13-4521-0Published: 01 February 2019

  • eBook ISBN: 978-981-13-0863-5Published: 29 June 2018

  • Edition Number: 1

  • Number of Pages: XI, 202

  • Number of Illustrations: 20 b/w illustrations, 33 illustrations in colour

  • Topics: Services, Production

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