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T-Labs Series in Telecommunication Services

Multidimensional Analysis of Conversational Telephone Speech

Authors: Köster, Friedemann

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  • Offers a new diagnostic information model to assess the quality of telephone speech
  • Sets a major landmark for the optimization of telecommunication systems
  • Provides an analysis tool pointing out sources for possible low quality ratings
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  • ISBN 978-981-10-5224-8
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About this book

This book presents a new diagnostic information methodology to assess the quality of conversational telephone speech. For this, a conversation is separated into three individual conversational phases (listening, speaking, and interaction), and for each phase corresponding perceptual dimensions are identified. A new analytic test method allows gathering dimension ratings from non-expert test subjects in a direct way. The identification of the perceptual dimensions and the new test method are validated in two sophisticated conversational experiments. The dimension scores gathered with the new test method are used to determine the quality of each conversational phase, and the qualities of the three phases, in turn, are combined for overall conversational quality modeling. The conducted fundamental research forms the basis for the development of a preliminary new instrumental diagnostic conversational quality model. This multidimensional analysis of conversational telephone speech is a major landmark towards deeply analyzing conversational speech quality for diagnosis and optimization of telecommunication systems.  

About the authors

Friedemann Köster studied Industrial Engineering at the Christian-Albrechts-University of Kiel. In 2012 he finished his studies and received his Dipl.-Wirtsch.-Ing. degree. From 2012 until 2017 he was working as a research assistant at the Quality and Usability Lab of Deutsche Telekom Laboratories, TU-Berlin, where he received a Phd degree in the field of quality.

Table of contents (9 chapters)

Table of contents (9 chapters)

Buy this book

eBook $109.00
price for USA in USD (gross)
  • ISBN 978-981-10-5224-8
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $139.99
price for USA in USD
  • ISBN 978-981-10-5223-1
  • Free shipping for individuals worldwide
  • Immediate ebook access, if available*, with your print order
  • Usually dispatched within 3 to 5 business days.
Softcover $139.99
price for USA in USD
  • ISBN 978-981-13-5346-8
  • Free shipping for individuals worldwide
  • Immediate ebook access, if available*, with your print order
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Multidimensional Analysis of Conversational Telephone Speech
Authors
Series Title
T-Labs Series in Telecommunication Services
Copyright
2018
Publisher
Springer Singapore
Copyright Holder
Springer Nature Singapore Pte Ltd.
eBook ISBN
978-981-10-5224-8
DOI
10.1007/978-981-10-5224-8
Hardcover ISBN
978-981-10-5223-1
Softcover ISBN
978-981-13-5346-8
Series ISSN
2192-2810
Edition Number
1
Number of Pages
XIII, 184
Number of Illustrations
60 b/w illustrations
Topics

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