© 2016
Serviceology for Designing the Future
Selected and Edited Papers of the 2nd International Conference on Serviceology
Editors: Maeno, Takashi, Sawatani, Yuriko, Hara, Tatsunori (Eds.)
- Comprises selections from the proceedings of the Second International Conference on Serviceology (ICServ2014), held [in 2014] in Yokohama
- Presents developed theories of service based on system design and management theory
- Includes service cases provided by both Japanese manufacturing companies and service companies
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- About this book
-
This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
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Bibliographic Information
- Bibliographic Information
-
- Book Title
- Serviceology for Designing the Future
- Book Subtitle
- Selected and Edited Papers of the 2nd International Conference on Serviceology
- Editors
-
- Takashi Maeno
- Yuriko Sawatani
- Tatsunori Hara
- Copyright
- 2016
- Publisher
- Springer Japan
- Copyright Holder
- Springer Japan
- eBook ISBN
- 978-4-431-55861-3
- DOI
- 10.1007/978-4-431-55861-3
- Hardcover ISBN
- 978-4-431-55859-0
- Edition Number
- 1
- Number of Pages
- XI, 603
- Number of Illustrations and Tables
- 126 b/w illustrations, 172 illustrations in colour
- Topics
