Serviceology for Designing the Future
Selected and Edited Papers of the 2nd International Conference on Serviceology
Editors: Maeno, Takashi, Sawatani, Yuriko, Hara, Tatsunori (Eds.)
Free Preview- Comprises selections from the proceedings of the Second International Conference on Serviceology (ICServ2014), held [in 2014] in Yokohama
- Presents developed theories of service based on system design and management theory
- Includes service cases provided by both Japanese manufacturing companies and service companies
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- About this book
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This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
- Table of contents (41 chapters)
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A Survey of Business Models in Japanese Restaurant and Retail Industries
Pages 3-22
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Employee Satisfaction Analysis in Food Service Industry – Resultant of Questionnaire to the Restaurant Staff
Pages 23-36
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Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan
Pages 37-50
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The Ordering of Fast Food Using Menu
Pages 51-65
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Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction
Pages 67-78
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Table of contents (41 chapters)
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Bibliographic Information
- Bibliographic Information
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- Book Title
- Serviceology for Designing the Future
- Book Subtitle
- Selected and Edited Papers of the 2nd International Conference on Serviceology
- Editors
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- Takashi Maeno
- Yuriko Sawatani
- Tatsunori Hara
- Copyright
- 2016
- Publisher
- Springer Japan
- Copyright Holder
- Springer Japan
- eBook ISBN
- 978-4-431-55861-3
- DOI
- 10.1007/978-4-431-55861-3
- Hardcover ISBN
- 978-4-431-55859-0
- Softcover ISBN
- 978-4-431-56714-1
- Edition Number
- 1
- Number of Pages
- XI, 603
- Number of Illustrations
- 298 b/w illustrations
- Topics
