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Application Management

Challenges - Service Creation - Strategies

Editors: Keuper, Frank, Oecking, Christian, Degenhardt, Andreas (Eds.)

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  • Application management in regard to cloud computing

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eBook $64.99
price for USA in USD (gross)
  • ISBN 978-3-8349-6492-2
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  • Immediate eBook download after purchase
Hardcover $84.99
price for USA in USD
  • ISBN 978-3-8349-1667-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $84.99
price for USA in USD
  • ISBN 978-3-8349-4651-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.

Contents
Cloud Computing
Service Creation and Quality Management
Resource and Competency Management
Strategic Management
Knowledge Management

Target groups
“Application Management“ chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest.


Editors
Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

About the authors

Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

Table of contents (12 chapters)

Table of contents (12 chapters)
  • Application Management 2.0

    Pages 3-29

    Oecking, Christian (et al.)

  • Cloud Computing – Outsourcing 2.0 or a new Business Model for IT Provisioning?

    Pages 31-56

    Böhm, Markus (et al.)

  • Essential Bits of Quality Management for Application Management

    Pages 59-76

    Bose, Bhaswar

  • Resource and Competency Management – Know and manage your People

    Pages 77-101

    Endholz, Petra

  • Knowledge Management Strategies and Instruments as a Basis for Transition to Application Management

    Pages 105-134

    Schmidt, Benedikt

Buy this book

eBook $64.99
price for USA in USD (gross)
  • ISBN 978-3-8349-6492-2
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $84.99
price for USA in USD
  • ISBN 978-3-8349-1667-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $84.99
price for USA in USD
  • ISBN 978-3-8349-4651-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Application Management
Book Subtitle
Challenges - Service Creation - Strategies
Editors
  • Frank Keuper
  • Christian Oecking
  • Andreas Degenhardt
Copyright
2011
Publisher
Gabler Verlag
Copyright Holder
Gabler Verlag | Springer Fachmedien Wiesbaden GmbH, Wiesbaden
eBook ISBN
978-3-8349-6492-2
DOI
10.1007/978-3-8349-6492-2
Hardcover ISBN
978-3-8349-1667-9
Softcover ISBN
978-3-8349-4651-5
Edition Number
1
Number of Pages
XIII, 338
Topics