Skip to main content
  • Book
  • © 2010

Information Systems: People, Organizations, Institutions, and Technologies

ItAIS:The Italian Association for Information Systems

  • Reader will benefit from the book's in-depth treatment of the complex scenario of the state of the art of studies in Information Systems
  • Book identifies the most relevant topics in the field today, and describes different methods, methodologies and theoretical perspectives used by researchers
  • Includes supplementary material: sn.pub/extras

Buy it now

Buying options

eBook USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

This is a preview of subscription content, log in via an institution to check for access.

Table of contents (65 chapters)

  1. Front Matter

    Pages 1-24
  2. Introduction

    • A. D’Atri, D. Saccà
    Pages 1-4
  3. E-Services in Public and Private Sectors

    1. Front Matter

      Pages 5-6
  4. E-Services in Public and Private Sectors

    1. The Role of Customer Involvement in Library E-services

      • A. Scupola, H. W. Nicolajsen
      Pages 15-22
    2. User Realities and the Future of e-government Services

      • K. Kutsikos, G. Kontos
      Pages 31-38
    3. The Challenges of e-government Evaluation

      • M. Sorrentino
      Pages 49-56
    4. Business Process Modelling Within the Cycle of Continuous Improvement

      • L. Pacicco, A. Ravarini, F. Pigni
      Pages 91-99
    5. Information Extraction from Multimedia Documents for e-Government Applications

      • F. Amato, A. Mazzeo, V. Moscato, A. Picariello
      Pages 101-108
  5. Governance, Metrics and Economics of IT

    1. Front Matter

      Pages 109-109
    2. Operations Strategy of Small Software Firms Using Open Source Software

      • B. Glatt, A. Sillitti, G. Succi
      Pages 111-119
    3. Value Assessment of Enterprise Content Management Systems: A Process-oriented Approach

      • J. vom Brocke, A. Simons, C. Sonnenberg, P. L. Agostini, A. Zardini
      Pages 131-138
    4. A Maintenance Metric Model for Open Source Governance

      • P. Ardimento, G. Bruno, D. Caivano, M. Cimitile
      Pages 139-146

About this book

The ItAIS (http://www.itais.org) is the Italian chapter of the Association for Information Systems (AIS: http://www.aisnet.org) which brings together both individual and institutional members. The Italian chapter has been established in 2003, and since then, it has promoted the exchange of ideas, experiences and knowledge among academics and professionals in Italy, devoted to the development, management, organization and use of Information Systems. The contents of this book are based on a selection of the best papers presented at the Annual Conference of the ItAIS, that has been held in Paris, in December 2008. The book adopts an interdisciplinary approach, recognizing the need to harness a number of different disciplines in both the theory and the practice of information systems. The work here presented is comprehensive and up-to-date in this subject. The contributions to this volume aim to disseminate academic knowledge and might be particularly relevant to practitioners in the field.

Editors and Affiliations

  • Sistemi Informativi (CeRSI), Centro di Ricerca sui, Roma, Italy

    Alessandro D'Atri

  • Dipto. Elettronica Informatica, Sistemistica (DEIS), Università Calabria, Rende, Italy

    Domenico Saccà

Bibliographic Information

  • Book Title: Information Systems: People, Organizations, Institutions, and Technologies

  • Book Subtitle: ItAIS:The Italian Association for Information Systems

  • Editors: Alessandro D'Atri, Domenico Saccà

  • DOI: https://doi.org/10.1007/978-3-7908-2148-2

  • Publisher: Physica Heidelberg

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: Physica-Verlag Heidelberg 2010

  • Hardcover ISBN: 978-3-7908-2147-5Published: 11 November 2009

  • Softcover ISBN: 978-3-7908-2900-6Published: 11 November 2014

  • eBook ISBN: 978-3-7908-2148-2Published: 03 October 2009

  • Edition Number: 1

  • Number of Pages: XXVI, 576

  • Topics: IT in Business, e-Commerce/e-business, Management of Computing and Information Systems

Buy it now

Buying options

eBook USD 129.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access