Markt- und Unternehmensentwicklung Markets and Organisations

Driving Networked Service Productivity

Authors: Daiberl, Christofer F.

Free Preview
  • Service productivity improvement research

Buy this book

eBook $59.99
price for USA in USD
  • ISBN 978-3-658-29580-6
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $79.99
price for USA in USD
About this book

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.  

About the authors

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.  

Table of contents (6 chapters)

Table of contents (6 chapters)
  • Introduction: About the research

    Pages 3-18

    Daiberl, Christofer F.

  • Foundations: Key concepts of the research

    Pages 19-47

    Daiberl, Christofer F.

  • Systematic literature review: Approaches for improving service productivity from a network perspective

    Pages 49-89

    Daiberl, Christofer F.

  • Exploratory case study: Proposing the concept of networked service productivity

    Pages 91-127

    Daiberl, Christofer F.

  • Design science research study: Proposing a technique for driving networked service productivity

    Pages 129-193

    Daiberl, Christofer F.

Buy this book

eBook $59.99
price for USA in USD
  • ISBN 978-3-658-29580-6
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $79.99
price for USA in USD
Loading...

Recommended for you

Loading...

Bibliographic Information

Bibliographic Information
Book Title
Driving Networked Service Productivity
Authors
Series Title
Markt- und Unternehmensentwicklung Markets and Organisations
Copyright
2020
Publisher
Gabler Verlag
Copyright Holder
Springer Fachmedien Wiesbaden GmbH, part of Springer Nature
eBook ISBN
978-3-658-29580-6
DOI
10.1007/978-3-658-29580-6
Softcover ISBN
978-3-658-29579-0
Edition Number
1
Number of Pages
XXI, 264
Number of Illustrations
42 b/w illustrations
Topics