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Design Issues for Service Delivery Platforms

Incorporate User Experience: A Grounded Theory Study of Individual User Needs

Authors: Bergaus, Martin

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  • Publication in the field of technical sciences

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eBook $69.99
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  • ISBN 978-3-658-10541-9
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Softcover $89.99
price for USA in USD
  • ISBN 978-3-658-10540-2
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About this book

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

About the authors

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

Table of contents (6 chapters)

Table of contents (6 chapters)

Buy this book

eBook $69.99
price for USA in USD
  • ISBN 978-3-658-10541-9
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $89.99
price for USA in USD
  • ISBN 978-3-658-10540-2
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Covid-19 shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
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Bibliographic Information

Bibliographic Information
Book Title
Design Issues for Service Delivery Platforms
Book Subtitle
Incorporate User Experience: A Grounded Theory Study of Individual User Needs
Authors
Copyright
2015
Publisher
Springer Vieweg
Copyright Holder
Springer Fachmedien Wiesbaden
eBook ISBN
978-3-658-10541-9
DOI
10.1007/978-3-658-10541-9
Softcover ISBN
978-3-658-10540-2
Edition Number
1
Number of Pages
XLI, 453
Number of Illustrations
84 b/w illustrations
Topics