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  • © 2013

Australasia and Pacific Ombudsman Institutions

Mandates, Competences and Good Practice

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Table of contents (22 chapters)

  1. Front Matter

    Pages i-xvii
  2. Comparative Analysis of the Ombudsman Institutions

    1. Front Matter

      Pages 1-1
    2. Introduction

      • Michael Frahm
      Pages 3-19
    3. Legal Framework

      • Michael Frahm
      Pages 21-37
    4. Mandate

      • Michael Frahm
      Pages 39-63
    5. Powers

      • Michael Frahm
      Pages 65-85
    6. Awareness and Outreach

      • Michael Frahm
      Pages 87-90
    7. Good Practice Examples

      • Michael Frahm
      Pages 91-97
  3. Reports on Different Jurisdictions

    1. Front Matter

      Pages 99-99
    2. Australia: Commonwealth Ombudsman

      • Michael Frahm
      Pages 101-116
    3. Australia: Ombudsman New South Wales

      • Michael Frahm
      Pages 117-129
    4. Australia: Northern Territory Ombudsman

      • Michael Frahm
      Pages 131-141
    5. Australia: Queensland Ombudsman

      • Michael Frahm
      Pages 143-153
    6. Australia: South Australian Ombudsman

      • Michael Frahm
      Pages 155-164
    7. Australia: Tasmanian Ombudsman

      • Michael Frahm
      Pages 165-175
    8. Australia: Victorian Ombudsman

      • Michael Frahm
      Pages 177-185
    9. Australia: Western Australian Ombudsman

      • Michael Frahm
      Pages 187-198
    10. Cook Islands: Ombudsman

      • Michael Frahm
      Pages 211-220
    11. New Zealand: Ombudsman

      • Michael Frahm
      Pages 221-234

About this book

Commissioned by the International Ombudsman Institute (IOI), the Ludwig Boltzmann Institute of Human Rights (BIM) in Vienna conducted a comparative analytical study on Ombudsman Institutions in the Australasia and Pacific region between January 2011 and April 2012. In Part 1, this book provides an analytical comparison of the public sector Ombudsman Institutions in Australia (the Commonwealth Ombudsman and the state/territory Ombudsmen of all Australian states as well as of the Northern Territory and the ACT), the Cook Islands, Hong Kong, New Zealand, Papua New Guinea, Samoa, Taiwan, Tonga and Vanuatu. In addition to a comparative analysis showing the partial heterogeneity of the Institutions, a comprehensive overview of common features, and explorations of the specifics and peculiarities of the Institutions, Part 2 presents separate reports on the 16 different jurisdictions featuring their main functions as follows:
- Legal basis, legal status and organisation,
- Mandate, object of control and standard of control,
- Powers, including legal quality and impact of the outcomes of investigative procedures,
- Relationship to the administration, the judiciary and the legislator, and
- Special characteristics.
Part 2 is based on information provided by the Institutions themselves in questionnaires sent out at the outset of the study, an analysis of the respective establishing acts and other relevant laws, and on relevant scientific publications and the Institutions’ Annual Reports. The reports also refer to relevant legal provisions and include websites addresses for ease of reference.

Editors and Affiliations

  • International Ombudsman Institute, Wien, Austria

    International Ombudsman Institute

Bibliographic Information

Buy it now

Buying options

eBook USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access