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SpringerBriefs in Business

Performance Measurement with the Balanced Scorecard

A Practical Approach to Implementation within SMEs

Authors: Biazzo, Stefano, Garengo, Patrizia

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  • Synthesizes the key knowledge on performance measurement
  • System describes a new simple and effective methodology to implement BSC in SMEs
  • Includes three  case studies on the implementation of BSC
  • Foreword by Professor Robert Kaplan, Harvard Business School
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eBook $54.99
price for USA in USD (gross)
  • ISBN 978-3-642-24761-3
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $69.99
price for USA in USD
  • ISBN 978-3-642-24760-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.

 

About the authors

Stefano Biazzo, Professor of Innovation management and Business Administration at the Faculty of Engineering of the University of Padua, Italy. He has been a researcher, consultant and educator for over 15 years in the field of organisational development of small and medium-sized enterprises.

Patrizia Garengo is a Research Fellow at the Department of Industrial Innovation and Management of University of Padua. She holds a degree in Business Economics from Ca’ Foscari University in Venice and a PhD in Industrial Engineering from the University of Padua. For over 10 year, she carried our research and advice in the field of performance management in SMEs. To date Patrizia has published over 50 papers in international journals and conferences on performance measurement.

Table of contents (5 chapters)

Table of contents (5 chapters)

Buy this book

eBook $54.99
price for USA in USD (gross)
  • ISBN 978-3-642-24761-3
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $69.99
price for USA in USD
  • ISBN 978-3-642-24760-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Performance Measurement with the Balanced Scorecard
Book Subtitle
A Practical Approach to Implementation within SMEs
Authors
Series Title
SpringerBriefs in Business
Copyright
2012
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-642-24761-3
DOI
10.1007/978-3-642-24761-3
Softcover ISBN
978-3-642-24760-6
Series ISSN
2191-5482
Edition Number
1
Number of Pages
X, 133
Number of Illustrations
59 b/w illustrations
Topics