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Crisis Management in Acute Care Settings

Human Factors, Team Psychology, and Patient Safety in a High Stakes Environment

  • Book
  • © 2011

Overview

Authors:
  1. Michael St.Pierre

    1. Klinik für Anästhesiologie, Universitätsklinikum Erlangen-Nürnberg, Erlangen, Germany

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  2. Gesine Hofinger

    1. Remseck, Germany

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  3. Robert Simon

    1. Massachusetts General Hospital, Center for Medical Simulation, Harvard Medical School, Cambridge, USA

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  4. Cornelius Buerschaper

    1. Berlin, Germany

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  • A comprehensive outline of issues relevant to error prevention and safe practice in the acute and emergency health care setting

  • All chapters enlarged and updated since the first edition

  • Includes case reports and descriptions of proven strategies that help to ground the psychological theory in daily practice

  • Blends the strengths of clinicians and psychologists into a readily accessible text that will assist both physicians and non-physicians

  • Includes supplementary material: sn.pub/extras

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Table of contents (15 chapters)

  1. Front Matter

    Pages i-xxi
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  2. Basic Principles: Error, Complexity, and Human Behavior

    1. Front Matter

      Pages 1-1
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    2. The Human Factors: Errors and Skills

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 3-22

    3. The Challenge of Acute Healthcare

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 23-39

    4. The Nature of Error

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 41-59

    5. The Psychology of Human Action

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 61-82

  3. Individual Factors of Behavior

    1. Front Matter

      Pages 83-83
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    2. Human Perception: The Way We See Things

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 85-100

    3. Information Processing and Mental Models: World Views

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 101-120

    4. Goals and Plans: Turning Points for Success

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 121-135

    5. Attention: The Focus of Consciousness

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 137-154

    6. Stress

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 155-178

    7. Strategies for Action:Ways to Achieve Good Decisions

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 179-192

  4. The Team

    1. Front Matter

      Pages 193-193
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    2. The Key to Success: Teamwork

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 195-220

    3. Speech is Golden: Communication

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 221-251

    4. Leadership

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 253-275

  5. The Organization

    1. Front Matter

      Pages 277-277
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    2. Organizations and Accidents

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 279-298

    3. Reliable Acute Care Medicine

      • Michael St.Pierre, Gesine Hofinger, Cornelius Buerschaper, Robert Simon
      Pages 299-340
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Keywords

About this book

Critical situations in acute and emergency care are one of the great clinical challenges because of the uncertainty, high stakes, time pressure, and stress that are involved. This book provides a comprehensive outline of all the human factors issues relevant to patient safety during acute care. Following an initial section discussing the basic principles of human behavior and decision making, the various influences on safe patient care are discussed in depth. These are divided into three interacting groups:  individual factors, team factors, and organizational factors. Relevant psychological theories are carefully examined, and case studies and descriptions of proven strategies help to ground these theories in daily practice. This newly revised edition, in which each chapter has been enlarged and updated, will help both physicians and non-physicians to better understand the principles of human behavior and decision making in critical situations and thus to provide safer treatment.

Reviews

From the reviews of the second edition:

“It is well laid out, with good use of diagrams … and tables, and it handles the topics well. … it is a book to read, reflect, reread, rereflect, and apply to one’s own practice. … If you want to understand why your learners have done what they have done … then this book will be of great help. … No simulation center should be without a copy, and even those very experienced in the field of simulation will benefit from reading this edition.” (Ronnie J. Glavin, Simulation in Healthcare, Vol. 7 (1), February, 2012)

Authors and Affiliations

  • Klinik für Anästhesiologie, Universitätsklinikum Erlangen-Nürnberg, Erlangen, Germany

    Michael St.Pierre

  • Remseck, Germany

    Gesine Hofinger

  • Massachusetts General Hospital, Center for Medical Simulation, Harvard Medical School, Cambridge, USA

    Robert Simon

  • Berlin, Germany

    Cornelius Buerschaper

Bibliographic Information

  • Book Title: Crisis Management in Acute Care Settings

  • Book Subtitle: Human Factors, Team Psychology, and Patient Safety in a High Stakes Environment

  • Authors: Michael St.Pierre, Gesine Hofinger, Robert Simon, Cornelius Buerschaper

  • DOI: https://doi.org/10.1007/978-3-642-19700-0

  • Publisher: Springer Berlin, Heidelberg

  • eBook Packages: Medicine, Medicine (R0)

  • Copyright Information: Springer-Verlag Berlin Heidelberg 2011

  • eBook ISBN: 978-3-642-19700-0Published: 28 June 2011

  • Edition Number: 2

  • Number of Pages: XXI, 346

  • Number of Illustrations: 11 b/w illustrations, 42 illustrations in colour

  • Topics: Anesthesiology, Emergency Medicine, Intensive / Critical Care Medicine

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