Lecture Notes in Business Information Processing

Exploring Services Science

First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010, Revised Papers

Editors: Morin, Jean-Henry, Ralyté, Jolita, Snene, Mehdi (Eds.)

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About this book

The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management.

Table of contents (27 chapters)

Table of contents (27 chapters)
  • Towards a Model for Measuring Customer Intimacy in B2B Services

    Habryn, François (et al.)

    Pages 1-14

  • Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector

    Kubicki, Sylvain (et al.)

    Pages 15-29

  • From End-User’s Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach

    Mirbel, Isabelle (et al.)

    Pages 30-44

  • Lean Manufacturing in Public Services: Prospects for Value Creation

    Jaaron, Ayham (et al.)

    Pages 45-57

  • Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services

    Hsu, Shu-Lu (et al.)

    Pages 58-64

Buy this book

eBook $84.99
price for USA in USD (gross)
  • ISBN 978-3-642-14319-9
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $109.00
price for USA in USD
  • ISBN 978-3-642-14318-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Exploring Services Science
Book Subtitle
First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010, Revised Papers
Editors
  • Jean-Henry Morin
  • Jolita Ralyté
  • Mehdi Snene
Series Title
Lecture Notes in Business Information Processing
Series Volume
53
Copyright
2010
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-642-14319-9
DOI
10.1007/978-3-642-14319-9
Softcover ISBN
978-3-642-14318-2
Series ISSN
1865-1348
Edition Number
1
Number of Pages
XI, 301
Number of Illustrations
78 b/w illustrations
Topics