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Electronic Government

8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009, Proceedings

  • Conference proceedings
  • © 2009

Overview

Editors:
  1. Maria A. Wimmer

    1. Institute for IS Research, University of Koblenz-Landau, Koblenz, Germany

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  2. Hans J. Scholl

    1. The Information School, University of Washington, Seattle, USA

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  3. Marijn Janssen

    1. Faculty of Technology, Policy, and Management, Delft University of Technology, Delft, The Netherlands

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  4. Roland Traunmüller

    1. Institute of Informatics in Business and Government, University of Linz, Linz, Austria

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Part of the book series: Lecture Notes in Computer Science (LNCS, volume 5693)

Part of the book sub series: Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)

Included in the following conference series:

Conference proceedings info: EGOV 2009.

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Table of contents (34 papers)

  1. Front Matter

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  2. Reflecting E-Government Research

    1. Profiling the EG Research Community and Its Core

      • Hans J. (Jochen) Scholl
      Pages 1-12

    2. Mapping the E-Government Research with Social Network Analysis

      • Nuša Erman, Ljupčo Todorovski
      Pages 13-25

    3. Qualitative Data Analysis of Issue Interrelations and Interdependencies for E-Government Research Planning

      • Maria A. Wimmer, Melanie Bicking
      Pages 26-39

  3. Administrative Reform and Public Sector Modernization

    1. Caste Structures and E-Governance in a Developing Country

      • Rahul De’
      Pages 40-53

    2. Towards Coordination Preparedness of Soft-Target Organisation

      • Mohammed Shahadat Uddin, Liaquat Hossain
      Pages 54-64

    3. Transforming Crisis Management: Field Studies on the Efforts to Migrate from System-Centric to Network-Centric Operations

      • Nitesh Bharosa, Bart van Zanten, Marijn Janssen, Martijn Groenleer
      Pages 65-75

    4. Joined–Up E–Government – Needs and Options in Local Governments

      • Anders Persson, Göran Goldkuhl
      Pages 76-87

    5. Can ICT Reform Public Agencies?

      • Arild Jansen, Einar Løvdal
      Pages 88-102

    6. Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT

      • Jeppe Agger Nielsen, Rony Medaglia, Kim Normann Andersen
      Pages 103-114

    7. Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations

      • Jörg Becker, Björn Niehaves, Andreas Krause
      Pages 115-126

  4. Performance Management and Evaluation

    1. E-Government Implementation Evaluation: Opening the Black Box

      • Maddalena Sorrentino, Raffaella Naggi, Pietro Luca Agostini
      Pages 127-138

    2. Refinement, Validation and Benchmarking of a Model for E-Government Service Quality

      • Babis Magoutas, Gregoris Mentzas
      Pages 139-150

    3. Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model

      • Mauricio Solar, Hernán Astudillo, Gonzalo Valdes, Marcelo Iribarren, Gastón Concha
      Pages 151-162

    4. A Multiple-Item Scale for Assessing E-Government Service Quality

      • Xenia Papadomichelaki, Gregoris Mentzas
      Pages 163-175

    5. Process-Based Governance in Public Administrations Using Activity-Based Costing

      • Jörg Becker, Philipp Bergener, Michael Räckers
      Pages 176-187

    6. Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services

      • Frank Hogrebe, Nadine Blinn, Markus Nüttgens
      Pages 188-197

    7. Assessment of Website Quality: Scandinavian Web Awards Right on Track?

      • Hanne Sørum, Rony Medaglia, Kim Normann Andersen
      Pages 198-209

    8. Post Recommendation in Social Web Site

      • Long Wang, Justus Bross, Christoph Meinel
      Pages 210-221

  5. Aspects in Government-To-Citizen Interactions

    1. Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions

      • Willem Pieterson, Marije Teerling
      Pages 222-233
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  1. Electronic Government

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About this book

This book constitutes the refereed proceedings of the 8th International Conference on Electronic Government, EGOV 2009, held in Linz, Austria, in August/September 2008 within the DEXA 2009 conference cluster.

The 34 revised full papers presented were carefully reviewed and selected from 119 submissions. The papers are organized in topical sections on reflecting e-government research, administrative reform and public sector modernization, performance management and evaluation, aspects in government-to-citizen interactions, and building blocks in e-government advancements.

Editors and Affiliations

  • Institute for IS Research, University of Koblenz-Landau, Koblenz, Germany

    Maria A. Wimmer

  • The Information School, University of Washington, Seattle, USA

    Hans J. Scholl

  • Faculty of Technology, Policy, and Management, Delft University of Technology, Delft, The Netherlands

    Marijn Janssen

  • Institute of Informatics in Business and Government, University of Linz, Linz, Austria

    Roland Traunmüller

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