Information Systems Outsourcing

1. Front Matter

   Pages i-xvi

   PDF

2. Overview

   1. Outsourcing in a Global Economy: Traditional Information Technology Outsourcing, Offshore Outsourcing, and Business Process Outsourcing

      • Rudy Hirschheim, Jens Dibbern

      Pages 3-21

3. Traditional IT Outsourcing

   1. Outsourcing Relationship Management

      1. Promoting Trust and Relationship Commitment through Service Level Agreements in IT Outsourcing Relationship

         • Jahyun Goo

         Pages 27-53

      2. Exploring the Role of Initial Trust, Initial Distrust, and Trust through Knowledge Sharing in IT Outsourcing: From a Service Receiver's Perspective

         • Jae-Nam Lee, Minh Q. Huynh, Rudy Hirschheim

         Pages 55-74

   2. Outsourcing Capability Management

      1. Building and Integrating Core IT Capabilities in Alignment with the Business: Lessons from the Commonwealth Bank 1997–2007

         • Peter Reynolds, Leslie Willcocks

         Pages 77-103

      2. Information Technology Workforce Skills: The Software and IT Services Provider Perspective

         • Tim Goles, Stephen Hawk, Kate M. Kaiser

         Pages 105-125

   3. Outsourcing Outcomes

      1. Is There an “Information Technology Outsourcing Paradox”?

         • Anne C. Rouse

         Pages 129-146

      2. A Story of IT Outsourcing from Early Experience to Maturity

         • Julie Fisher, Rudy Hirschheim, Robert Jacobs

         Pages 147-174

      3. Strategic Dependence on the IT Resource and Outsourcing: A Test of the Strategic Control Model

         • Detmar Straub, Peter Weill, Kathy S. Schwaig

         Pages 175-199

      4. The Effects of Outsourcing Announcements on Market Values of Swiss Firms: An Event Study

         • Fabian S. Willi, Gerhard F. Knolmayer

         Pages 201-214

   4. Innovation Through Outsourcing

      1. Firm Strategic Profile and IT Outsourcing

         • Benoit A. Aubert, Guillaume Beaurivage, Anne-Marie Croteau, Suzanne Rivard

         Pages 217-240

      2. In Context Outsourcing: Between Solution Making and Context Making

         • Arjen Wassenaar, Rajesri Govindaraju, Björn Kijl

         Pages 241-253

      3. Reaching Across Organizational Boundaries for New Ideas: Innovation from IT Outsourcing Vendors

         • Bandula Jayatilaka

         Pages 255-275

4. IT Offshoring

   1. Offshoring Trends

      1. Offshoring and Outsourcing in the PC Industry: A Historical Perspective

         • Jason Dedrick, Kenneth L. Kraemer

         Pages 281-303

      2. The State of IS Research on Offshoring

         • William R. King, Reza Torkzadeh, T. Rachel Chung

         Pages 305-323

   2. Knowledge Sharing in Offshoring

      1. Transactive Memory and the Transfer of Knowledge between Onsite and Offshore IT Outsourcing Teams

         • Ilan Oshri, Julia Kotlarsky, Paul van Fenema

         Pages 327-350

      2. Global Sourcing in a Developing Country Context: Organizing IS Resources to Develop Local Knowledge

         • Michael Barrett, Eivor Oborn

         Pages 351-372

   3. Dynamics in Offshoring

      1. Pulling Offshore and Staying Onshore: A Framework for Analysis of Offshoring Dynamics

         • Erran Carmel, Jason Dedrick, Kenneth L. Kraemer

         Pages 375-391

      2. Turnover Intentions of Indian IS Professionals

         • Mary C. Lacity, Vidya V. Iyer, Prasad S. Rudramuniyaiah

         Pages 393-421

      3. Relocating Routines: The Role of Improvisation in Offshore Implementation of Software Processes

         • S. Krishna, Jayarama Holla

         Pages 423-440

Three years have passed since the second edition of this book was published. The field of IT outsourcing continues to grow in practice as well as in academia and draws further attention in both domains. Aspects of traditional outsourcing (Part II) have remained pronounced but are becoming more mature. While o- sourcing determinants are still important, they are now of less interest to researchers. Relationship management (Chap. 1) and capability management (Chap. 2) continue to be of interest; so too are outsourcing outcomes (Chap. 3) and, as a new focus, innovation aspects (Chap. 4). These are motivating more and more research activities, complementing the lifecycle of traditional o- sourcing. We note significant growth in the field of IT offshoring (Part II). In our third edition, we offer research results on offshoring patterns and trends (Chap. 5), the crucial aspect of knowledge sharing (Chap. 6), vibrant examples for offshoring dynamics (Chap. 7), and some new contributions on the deter- nants of offshoring success (Chap. 8). The last part of our book investigates the field of business process outsourcing (Part III). In this section, issues such as standardization, process outsourcing to India and deinstitutionalization patterns in the health-care sector are presented. Given these new subjects, we believe that Enduring Themes, Global Challenges, and Process Opportunities is an appropriate subtitle for this third edition of the monograph. Again, we have thoughtfully compiled contem- rary outsourcing research as a primer and a platform for scientific discourse.

• Alignment
• Information Systems
• Information Technology (IT)
• New Economy
• Offshore
• Outsourcing
• business
• business process
• calculus
• development
• information system
• learning
• management
• organization
• organizations

• E. J. Ourso College of Business, Louisiana State University, Baton Rouge, USA

  Rudy Hirschheim

• Lehrstuhl für ABWL und Wirtschaftsinformatik, Universität Mannheim, Mannheim, Germany

  Armin Heinzl, Jens Dibbern

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