Information Systems Outsourcing

Enduring Themes, Global Challenges, and Process Opportunities

Editors: Hirschheim, Rudy A., Heinzl, Armin, Dibbern, Jens (Eds.)

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  • Excellent collection of high-quality articles on information systems outsourcing
  • Examples of successful outsourcing in organizations through empirical surveys and case studies
  • Insights into hot topics such as information technology offshoring, business process outsourcing, applications service providing, web services
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About this book

The notion of outsourcing – making arrangements with an external entity for the provision of goods or services to supplement or replace internal efforts – has been around for centuries. The outsourcing of information systems (IS) is however a much newer concept but one which has been growing dramatically. This book attempts to synthesize what is known about IS outsourcing by dividing the subject into three interrelated parts: (1) Traditional Information Technology Outsourcing, (2) Information Technolgy Offshoring, and (3) Business Process Outsourcing. The book should be of interest to all academics and students in the field of Information Systems as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.

Table of contents (25 chapters)

Table of contents (25 chapters)
  • Outsourcing in a Global Economy: Traditional Information Technology Outsourcing, Offshore Outsourcing, and Business Process Outsourcing

    Pages 3-21

    Hirschheim, Prof. Dr. Rudy (et al.)

  • Promoting Trust and Relationship Commitment through Service Level Agreements in IT Outsourcing Relationship

    Pages 27-53

    Goo, Jahyun

  • Exploring the Role of Initial Trust, Initial Distrust, and Trust through Knowledge Sharing in IT Outsourcing: From a Service Receiver's Perspective

    Pages 55-74

    Lee, Jae-Nam (et al.)

  • Building and Integrating Core IT Capabilities in Alignment with the Business: Lessons from the Commonwealth Bank 1997–2007

    Pages 77-103

    Reynolds, Peter (et al.)

  • Information Technology Workforce Skills: The Software and IT Services Provider Perspective

    Pages 105-125

    Goles, Tim (et al.)

Buy this book

eBook $109.00
price for USA in USD
  • ISBN 978-3-540-88851-2
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
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Bibliographic Information

Bibliographic Information
Book Title
Information Systems Outsourcing
Book Subtitle
Enduring Themes, Global Challenges, and Process Opportunities
Editors
  • Rudy A. Hirschheim
  • Armin Heinzl
  • Jens Dibbern
Copyright
2009
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-540-88851-2
DOI
10.1007/978-3-540-88851-2
Edition Number
3
Number of Pages
XVI, 593
Topics