Advances in Services Innovations

Editors: Spath, Dieter, Fähnrich, Klaus-Peter (Eds.)

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  • ISBN 978-3-540-29860-1
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  • ISBN 978-3-540-29858-8
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Softcover $139.99
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  • ISBN 978-3-642-06754-9
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About this book

The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.

Table of contents (15 chapters)

Table of contents (15 chapters)
  • Service Engineering: State of the Art and Future Trends

    Pages 3-16

    Fähnrich, Klaus-Peter (et al.)

  • Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers

    Pages 17-45

    Mandelbaum, Avishai (et al.)

  • Architecture for Service Engineering — The Design and Development of Industrial Service Work

    Pages 47-63

    Luczak, Holger (et al.)

  • An engineering tool for the conceptual design of service systems

    Pages 65-83

    Karni, Reuven (et al.)

  • Integrated Development of Software and Service — The Challenges of IT-Enabled Service Products

    Pages 85-110

    Spath, Dieter (et al.)

Buy this book

eBook $109.00
price for USA in USD
  • ISBN 978-3-540-29860-1
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $159.99
price for USA in USD
  • ISBN 978-3-540-29858-8
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
Softcover $139.99
price for USA in USD
  • ISBN 978-3-642-06754-9
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
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Bibliographic Information

Bibliographic Information
Book Title
Advances in Services Innovations
Editors
  • Dieter Spath
  • Klaus-Peter Fähnrich
Copyright
2007
Publisher
Springer-Verlag Berlin Heidelberg
Copyright Holder
Springer-Verlag Berlin Heidelberg
eBook ISBN
978-3-540-29860-1
DOI
10.1007/978-3-540-29860-1
Hardcover ISBN
978-3-540-29858-8
Softcover ISBN
978-3-642-06754-9
Edition Number
1
Number of Pages
VIII, 312
Topics