Human–Computer Interaction Series

Studies in Conversational UX Design

Editors: Moore, R.J., Szymanski, M.H., Arar, R., Ren, G.-J. (Eds.)

  • Explores the intersection of UX design and conversation science
  • Demonstrates a new approach to UX design for conversational interfaces, both voice- and text-based
  • Contains contributions from researchers across academia and industry
  • Provides case studies that put conversational UX design principles into practice
  • Addresses fundamental issues in conversational agent development: Agent Knowledge, Agent Misunderstanding and Agent Design
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eBook $109.00
price for USA in USD (gross)
  • ISBN 978-3-319-95579-7
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $149.99
price for USA in USD
  • ISBN 978-3-319-95578-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. 

This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.

Table of contents (9 chapters)

  • Conversational UX Design: An Introduction

    Moore, Robert J. (et al.)

    Pages 1-16

  • Adapting to Customer Initiative: Insights from Human Service Encounters

    Szymanski, Margaret H. (et al.)

    Pages 19-32

  • Safety First: Conversational Agents for Health Care

    Bickmore, Timothy (et al.)

    Pages 33-57

  • Conversational Agents for Physical World Navigation

    Balata, Jan (et al.)

    Pages 61-83

  • Helping Users Reflect on Their Own Health-Related Behaviors

    Kocielnik, Rafal (et al.)

    Pages 85-115

Buy this book

eBook $109.00
price for USA in USD (gross)
  • ISBN 978-3-319-95579-7
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $149.99
price for USA in USD
  • ISBN 978-3-319-95578-0
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Studies in Conversational UX Design
Editors
  • Robert J. Moore
  • Margaret H. Szymanski
  • Raphael Arar
  • Guang-Jie Ren
Series Title
Human–Computer Interaction Series
Copyright
2018
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing AG, part of Springer Nature
eBook ISBN
978-3-319-95579-7
DOI
10.1007/978-3-319-95579-7
Hardcover ISBN
978-3-319-95578-0
Series ISSN
1571-5035
Edition Number
1
Number of Pages
VIII, 204
Number of Illustrations and Tables
2 b/w illustrations, 17 illustrations in colour
Topics