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Business Process Crowdsourcing

Concept, Ontology and Decision Support

Authors: Thuan, Nguyen Hoang

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  • Develops business process crowdsourcing as a mechanism to foster innovation and agility in organisations
    Presents an ontology as a basis for crowdsourced business processes
    Includes empirical results from two major crowdsourcing case studies, experiments with 190 participants, and two focus groups

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  • ISBN 978-3-319-91391-9
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About this book

This book conceptualises and develops crowdsourcing as an organisational business process. It argues that although for many organisations crowdsourcing still implies an immature one-off endeavour, when developed to a more repeatable business process it can harness innovation and agility. The book offers a process model to guide organisations towards the establishment of business process crowdsourcing (BPC), and empirically showcases and evaluates the model using two current major crowdsourcing projects. In order to consolidate the domain knowledge, the BPC model is turned into a heavyweight ontology capturing the concepts, hierarchical relationships and decision-making relationships necessary to establish crowdsourcing as a business process in an organisation. Lastly, based on the ontology it presents a decision tool that provides advice on making informed decisions about the performance of business process crowdsourcing activities. 

About the authors

Nguyen Hoang Thuan is Head of Software Engineering Department at Faculty of Information Technology, Can Tho University of Technology, Vietnam. He has a Ph.D. in Information Systems from Victoria University of Wellington, New Zealand. His dissertation won the Dean’s award for Doctoral Achievement in Information Systems, and the 2017 PHIS-NZ Information Systems Doctoral Thesis Award. Thuan has published articles in Information Systems Frontiers, Australasian Journal of Information Systems, Group Decision and Negotiation, and several international refereed conferences, including Pacific Asia Conference on Information Systems (PACIS), Australasian Conference on Information Systems (ACIS), IEEE International Conference on Computer Supported Cooperative Work in Design (CSCWD), and other conferences. Thuan’s research interests are crowdsourcing, information modelling, and design science.

Table of contents (7 chapters)

Table of contents (7 chapters)

Buy this book

eBook $84.99
price for USA in USD
  • ISBN 978-3-319-91391-9
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $109.99
price for USA in USD
  • ISBN 978-3-319-91390-2
  • Free shipping for individuals worldwide
  • Immediate ebook access, if available*, with your print order
  • Usually dispatched within 3 to 5 business days.
Softcover $109.99
price for USA in USD
  • ISBN 978-3-030-08241-3
  • Free shipping for individuals worldwide
  • Immediate ebook access, if available*, with your print order
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Business Process Crowdsourcing
Book Subtitle
Concept, Ontology and Decision Support
Authors
Series Title
Progress in IS
Copyright
2019
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing AG, part of Springer Nature
eBook ISBN
978-3-319-91391-9
DOI
10.1007/978-3-319-91391-9
Hardcover ISBN
978-3-319-91390-2
Softcover ISBN
978-3-030-08241-3
Series ISSN
2196-8705
Edition Number
1
Number of Pages
XX, 142
Number of Illustrations
25 b/w illustrations
Topics

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