Overview
- Introduces PCM – a novel method for the prioritisation and categorisation of business processes
- Includes two industry case studies that illustrate the method in practice and demonstrate its value
- Features a tutorial on a web-based tool that facilitates the application of PCM
- Includes supplementary material: sn.pub/extras
Part of the book series: SpringerBriefs in Business Process Management (BRIEFSBPM)
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Table of contents (6 chapters)
Keywords
About this book
This book addresses business process prioritisation – a problem in Business Process Management research that is often ill-structured and complex. The book introduces and describes the Prioritisation and Categorisation Method (PCM), a novel approach well aligned with today’s business needs and climate. It embraces an explorative approach to facilitating process innovation and designing new processes in dynamic environments.
Three classic theories are employed as the basis for PCM and summarised here – Ackhoff’s interactive planning, Winograd and Flores’ network of commitments, and Simon’s bounded rationality. In addition, the book features a tutorial on a web-based tool that facilitates the application of PCM, together with two industry case studies that illustrate the method in practice and demonstrate its value.
Authors and Affiliations
About the authors
Shengnan Han is associate professor of computer and system sciences at Stockholm University, Sweden. She received a doctorate in Economics (informat
ion systems) from Ã…bo Akademi University, Finland. She is engaged in research on digital business, value-added mobile services (for business, healthcare, and governments), business process management, and strategic IT management. Her research has appeared in Computers in Human Behavior, Business Process Management Journal, International Journal of Technology Assessment in Health Care, International Journal of IT/Business Alignment and Governance, International Journal of Mobile Communication, among others. She is on the editorial board for Electronic Markets: The International Journal on Networked Business (Springer), and Telematics & Informatics (Elsevier).Â
Bibliographic Information
Book Title: Prioritising Business Processes
Book Subtitle: Design and Evaluation of the Prioritisation and Categorisation Method (PCM)
Authors: Jens Ohlsson, Shengnan Han
Series Title: SpringerBriefs in Business Process Management
DOI: https://doi.org/10.1007/978-3-319-70398-5
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Author(s) 2018
Softcover ISBN: 978-3-319-70397-8Published: 23 November 2017
eBook ISBN: 978-3-319-70398-5Published: 08 November 2017
Series ISSN: 2197-9618
Series E-ISSN: 2197-9626
Edition Number: 1
Number of Pages: XVII, 66
Number of Illustrations: 4 b/w illustrations, 18 illustrations in colour
Topics: Business Process Management, Models and Principles, Operations Research/Decision Theory, Business Strategy/Leadership