Authors:
- Introduces key concepts of quality management for assessing organizational excellence in cross-cultural environments
- Includes scenarios, mini cases and comprehensive cases
- Provides evidence for different theoretical approaches that enable business excellence
Part of the book series: Management for Professionals (MANAGPROF)
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Table of contents (10 chapters)
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Front Matter
About this book
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other.
The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.
Authors and Affiliations
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University of Wollongong in Dubai, Dubai, United Arab Emirates
Flevy Lasrado
About the author
Bibliographic Information
Book Title: Achieving Organizational Excellence
Book Subtitle: A Quality Management Program for Culturally Diverse Organizations
Authors: Flevy Lasrado
Series Title: Management for Professionals
DOI: https://doi.org/10.1007/978-3-319-70075-5
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: Springer International Publishing AG, part of Springer Nature 2018
Hardcover ISBN: 978-3-319-70074-8Published: 11 May 2018
Softcover ISBN: 978-3-030-09931-2Published: 25 December 2018
eBook ISBN: 978-3-319-70075-5Published: 01 May 2018
Series ISSN: 2192-8096
Series E-ISSN: 2192-810X
Edition Number: 1
Number of Pages: X, 193
Number of Illustrations: 18 b/w illustrations
Topics: Organization, Business Strategy/Leadership, Cross-Cultural Management, Emerging Markets/Globalization