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Fallibility at Work

Rethinking Excellence and Error in Organizations

Authors: Kvalnes, Øyvind

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  • Provides a systematic account of what the phenomenon of fallibility amounts to, why it matters, why it turns out to be difficult to cope with, and finally how we may deal with it in constructive ways
  • Highlights the relational aspects of organizational behaviour, with theoretical input from the three disciplines of philosophy, psychology and pedagogy
  • Explores how the challenges posed by fallibility change when emphasis moves from heroic to distributed leadership, and from vertical to horizontal leadership
  • Open Access
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Buy this book

eBook  
  • ISBN 978-3-319-63318-3
  • This book is an open access book, you can download it for free on link.springer.com
Hardcover $31.00
price for USA in USD
  • ISBN 978-3-319-63317-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $31.00
price for USA in USD
  • Customers within the U.S. and Canada please contact Customer Service at +1-800-777-4643, Latin America please contact us at +1-212-460-1500 (24 hours a day, 7 days a week).
  • Due: December 4, 2019
  • ISBN 978-3-319-87523-1
  • Free shipping for individuals worldwide
About this book

This book is published open access under a CC BY 4.0 license. 

This book addresses how organizations can deal with human fallibility in order to create space for excellence at work. Some mistakes in work settings put lives at risk, while others create openings for innovative breakthroughs. In order to deal constructively with fallibility, an organization needs a communication climate where it is normal to voice opinions, admit mistakes, and ask for help in critical situations. The book builds on interviews with practitioners in healthcare, aviation, IT, public governance, and industry. It connects narratives from these fields with theories from organizational psychology and philosophy, as well as from positive organizational scholarship. In the final chapter, an overall ethics of fallibility at work is outlined. Fallibility at Work contributes to research in multiple academic disciplines, but also reaches out to practitioners who are interested in the connections between error and excellence in organizations.


About the authors

Øyvind Kvalnes is Associate Professor at BI Norwegian Business School in Oslo. His most recent book is Moral Reasoning at Work: Rethinking Ethics in Organizations (Palgrave Pivot, 2015). His main research interests are in ethics, moral psychology, leadership, and excellence in organizations.


Reviews

“This is an exciting, groundbreaking book. With an astonishing array of examples and a brilliant eye for the essential, Kvalnes takes the Socratic motto of knowing yourself to our everyday lives in the workplace. Applied philosophy at its best, the book will affect the way you do your work and live your life.” (Professor Esa Saarinen, Aalto University)

“This is a balanced, thought-provoking and very entertaining book on how individuals, groups and organizations can handle fallibility at work. I find it extremely important to address this topic in all kinds of organizations, particularly in military and other hierarchical organizations, where evasiveness can be a question of life or death. Building a healthy culture is a responsibility for all leaders. This book provides us with some important tools to succeed.” (Ingrid Margrethe Gjerde, Chief of Staff of the Norwegian Army)

“This book takes on the important organizational dilemma of fallibility. It contains stories that are particularly powerful in conveying the complexity of living out fallibility in institutional contexts.” (Jane Dutton, Professor, Ross School of Business, University of Michigan)

“This book will motivate the reader to speak up about potentially unwanted events that others fail to see or choose to overlook. It gives an excellent account of a way of thinking that is often neglected in work settings. The reader can apply the knowledge from the book to make a positive difference and improve collaborative efforts in his or her organization.” (Torbjørn Atle Aanonsen, Quality Management and Project Quality Specialist, Aker Solutions)

Table of contents (7 chapters)

Table of contents (7 chapters)
  • Risky Play

    Pages 1-20

    Kvalnes, Øyvind

  • Failing Fast

    Pages 21-38

    Kvalnes, Øyvind

  • Moral Risk in a Nursing Home

    Pages 39-58

    Kvalnes, Øyvind

  • Coping with Fallibility in Aviation

    Pages 59-78

    Kvalnes, Øyvind

  • Fallibility and Trust in Healthcare

    Pages 79-99

    Kvalnes, Øyvind

Buy this book

eBook  
  • ISBN 978-3-319-63318-3
  • This book is an open access book, you can download it for free on link.springer.com
Hardcover $31.00
price for USA in USD
  • ISBN 978-3-319-63317-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $31.00
price for USA in USD
  • Customers within the U.S. and Canada please contact Customer Service at +1-800-777-4643, Latin America please contact us at +1-212-460-1500 (24 hours a day, 7 days a week).
  • Due: December 4, 2019
  • ISBN 978-3-319-87523-1
  • Free shipping for individuals worldwide
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Bibliographic Information

Bibliographic Information
Book Title
Fallibility at Work
Book Subtitle
Rethinking Excellence and Error in Organizations
Authors
Copyright
2017
Publisher
Palgrave Macmillan
Copyright Holder
The Editor(s) (if applicable) and The Author(s)
eBook ISBN
978-3-319-63318-3
DOI
10.1007/978-3-319-63318-3
Hardcover ISBN
978-3-319-63317-6
Softcover ISBN
978-3-319-87523-1
Edition Number
1
Number of Pages
XX, 159
Topics