Programming and Software Engineering

Serviceology for Services

5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

Editors: Hara, Yoshinori, Karagiannis, Dimitris (Eds.)

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eBook $54.99
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  • ISBN 978-3-319-61240-9
  • Digitally watermarked, DRM-free
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  • Immediate eBook download after purchase
Softcover $69.99
price for USA in USD
  • ISBN 978-3-319-61239-3
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About this book

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.

The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

Table of contents (21 chapters)

Table of contents (21 chapters)
  • Analysing and Computing the Risk of Customer Integration for a Service Provider

    Seiringer, Wolfgang

    Pages 3-14

  • Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction and Management Satisfaction in Service Workplace Where Employees and Robots Collaborate

    Tanizaki, Takashi (et al.)

    Pages 15-25

  • Application-Driven Product-Service System Configuration: Customer-Centered Strategy

    Smirnov, Alexander (et al.)

    Pages 26-37

  • Consumers’ Responses to Service Failures and Recoveries

    Edell, Julie A.

    Pages 38-45

  • Analyzing an Ecosystem for Complex Consumer Services

    Radonjic-Simic, Mirjana (et al.)

    Pages 46-52

Buy this book

eBook $54.99
price for USA in USD (gross)
  • ISBN 978-3-319-61240-9
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $69.99
price for USA in USD
  • ISBN 978-3-319-61239-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Serviceology for Services
Book Subtitle
5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Editors
  • Yoshinori Hara
  • Dimitris Karagiannis
Series Title
Programming and Software Engineering
Series Volume
10371
Copyright
2017
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing AG
eBook ISBN
978-3-319-61240-9
DOI
10.1007/978-3-319-61240-9
Softcover ISBN
978-3-319-61239-3
Edition Number
1
Number of Pages
XV, 237
Number of Illustrations
87 b/w illustrations
Topics