Editors:
- Brings together leading scholars and highly experienced practitioners of workplace mediation from around the world
- Provides crucial knowledge of workplace mediation and tools to academics, practitioners, HRM professionals, managers and mediators
- Offers a unique and indispensable base for understanding the education of mediators in workplace conflict
- Includes supplementary material: sn.pub/extras
Part of the book series: Industrial Relations & Conflict Management (IRCM)
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Table of contents (14 chapters)
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Front Matter
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The Mediation Process
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Front Matter
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Mediation and Other Third Party Roles in the Organization
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Front Matter
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About this book
This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.
Editors and Affiliations
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Educational Research and Development, Maastricht University, Maastricht, The Netherlands
Katalien Bollen
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Faculty of Psychology and Educational Sciences, University of Leuven, Leuven, Belgium
Martin Euwema
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Faculty of Psychology, University of Seville, Seville, Spain
Lourdes Munduate
About the editors
Katalien Bollen is assistant professor at the University of Maastricht (ERD). She is also affiliated to the University of Leuven, Fellow of the Leuven Centre for Collaborative Management (LCM) and involved in different executive master programs on mediation nationally and internationally. Katalien obtained her PhD at the University of Leuven entitled: Mediation in hierarchical labor conflicts. Her research focuses on conflict management (esp. mediation), teams and the use of online tools in conflict resolution. Special attention is granted to the impact of power and hierarchy. Currently, she coordinates a research project which focuses on informal learning, teamwork and its impact on sustainable employability. Katalien is a trained and certified mediator.
Martin C. Euwema is Full Professor in Organizational Psychology at KU Leuven. He is specialized in conflict management, organizational change and (international) leadership. He is chair of the research group Occupational and Organizational Psychology and Professional Learning, and co-director of the Leuven Center for Collaborative Management (LCM). He is past-president of the International Association for Conflict Management and visiting professor at Tsinghua University (Beijing), Ieseg Business School (Paris) and University of Kopenhagen (Denmark). He is (co)author of more than 120 publications and is an experienced consultant and mediator.
Lourdes Munduate is Full Professor of Organizational Psychology at the University of Seville. Her research focuses on conflict management, negotiation, power dynamics, and employment relations. She is member of the Executive Committee of the International Association of Applied Psychology (IAAP) and Chair of the Spanish Research Agency for Psychology (ANEP). She is serving as member of the Specialist European Awarding Committee (SEAC) of the EuroPsy Specialist Certificate in Work and Organizational Psychology. She is past-dean of the Psychology Faculty, past-pro-rector for international relations, and she holds the Lifetime Achievement Fama Award by University of Seville.
Bibliographic Information
Book Title: Advancing Workplace Mediation Through Integration of Theory and Practice
Editors: Katalien Bollen, Martin Euwema, Lourdes Munduate
Series Title: Industrial Relations & Conflict Management
DOI: https://doi.org/10.1007/978-3-319-42842-0
Publisher: Springer Cham
eBook Packages: Behavioral Science and Psychology, Behavioral Science and Psychology (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2016
Hardcover ISBN: 978-3-319-42841-3Published: 17 November 2016
Softcover ISBN: 978-3-319-82677-6Published: 06 July 2018
eBook ISBN: 978-3-319-42842-0Published: 11 November 2016
Series ISSN: 2199-4544
Series E-ISSN: 2199-4552
Edition Number: 1
Number of Pages: VIII, 263
Number of Illustrations: 12 b/w illustrations
Topics: Industrial and Organizational Psychology, Human Resource Management, Organizational Studies, Economic Sociology, Office Management, Cultural Management