Skip to main content
SpringerLink
Log in
Book cover

Design Science in Tourism

Foundations of Destination Management

  • Book
  • © 2017

Overview

Editors:
  1. Daniel R. Fesenmaier

    1. Department of Tourism, Recreation and Sport Management, University of Florida, Gainesville, USA

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  2. Zheng Xiang

    1. Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, USA

    View editor publications

    You can also search for this editor in PubMed   Google Scholar

  • Introduces a new perspective on the foundations of tourism design and planning
  • Reflects the impacts of the latest technological developments on tourism design and planning
  • Provides the foundation for a new area of research and application in the field of tourism management

Part of the book series: Tourism on the Verge (TV)

This is a preview of subscription content, log in via an institution to check access.

Access this book

Log in via an institution
eBook USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access

Licence this eBook for your library

Institutional subscriptions

Table of contents (16 chapters)

  1. Front Matter

    Pages i-xiv
    Download chapter PDF

  2. The Foundations of Tourism Design

    1. Front Matter

      Pages 1-1
      Download chapter PDF

    2. Introduction to Tourism Design and Design Science in Tourism

      • Daniel R. Fesenmaier, Zheng Xiang
      Pages 3-16

    3. Tourism Experience and Tourism Design

      • Jeongmi (Jamie) Kim, Daniel R. Fesenmaier
      Pages 17-29

    4. Emotions in Tourism: From Exploration to Design

      • Serena Volo
      Pages 31-40

    5. Emotions in Tourism: From Consumer Behavior to Destination Management

      • Anna Scuttari, Harald Pechlaner
      Pages 41-53

    6. Authenticity for Tourism Design and Experience

      • Jillian M. Rickly, Scott McCabe
      Pages 55-68

    7. An Uncanny Night in a Nature Bubble: Designing Embodied Sleeping Experiences

      • Tarja Salmela, Anu Valtonen, Satu Miettinen
      Pages 69-93

  3. The Tools of Tourism Design

    1. Front Matter

      Pages 95-95
      Download chapter PDF

    2. Stories as a Tourist Experience Design Tool

      • Gianna Moscardo
      Pages 97-124

    3. Destinations and Value Co-creation: Designing Experiences as Processes

      • Juergen Gnoth
      Pages 125-138

    4. Social Systems and Tourism Design

      • Mike Peters
      Pages 139-150

    5. Atmospherics and the Touristic Experience

      • Anna S. Mattila, Lisa (Yixing) Gao
      Pages 151-160

    6. Designing Tourism Services in an Era of Information Overload

      • Vince Magnini
      Pages 161-172

    7. Technology and Behavioral Design in Tourism

      • Iis P. Tussyadiah
      Pages 173-191

  4. Managing the Dynamics of the Tourism System

    1. Front Matter

      Pages 193-193
      Download chapter PDF

    2. The Dynamics of Destinations and Tourism Development

      • Pietro Beritelli, Christian Laesser
      Pages 195-214

    3. Experiences Through Design and Innovation Along Touch Points

      • Florian J. Zach, Dejan Krizaj
      Pages 215-232

    4. When Design Goes Wrong? Diagnostic Tools for Detecting and Overcoming Failures in Service Experience

      • Astrid Dickinger, Daniel Leung
      Pages 233-263

    5. Concluding Remarks: Tourism Design and the Future of Tourism

      • Joseph T. O’Leary, Daniel Fesenmaier
      Pages 265-272
Back to top

Keywords

About this book

This book explores the impact of design science and design thinking on tourism planning, gathering contributions from leading authorities in the field of tourism research and providing a comprehensive and interconnected panorama of cutting-edge results that influence the current and future design of tourist destinations.

The book builds on recent findings in psychology, geography and urban and regional planning, as well as from economics, marketing and communications, and explores the opportunities arising from recent advances in the Internet and related technologies like memory, storage, RFID, GIS, mobile and social media in the context of collecting and analyzing traveler-related data. It presents a broad range of insights and cases on how modern design approaches can be used to develop new and better touristic experiences, and how they enable the tourism industry to track and communicate with visitors in a more meaningful way and more effectively manage visitor experiences.

Reviews

“The book presents the outstanding works of leading tourism scholars in the field. It achieves its purpose of appreciating the progress in tourism design research over the past few decades. The book not only sets a solid basis for future tourism scholars but also enables tourism planners and practitioners to develop innovative processes and organize tourism resources. It is indeed a useful research monograph … because it offers readers various novel research ideas, updated references, and practical examples.” (Irene Cheng Chu Chan and Rob Law, Information Technology & Tourism, Vol. 17, 2017)

Editors and Affiliations

  • Department of Tourism, Recreation and Sport Management, University of Florida, Gainesville, USA

    Daniel R. Fesenmaier

  • Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, USA

    Zheng Xiang

About the editors

 Daniel R. Fesenmaier is Director of the Eric Friedheim Tourism Institute (EFTI), and a Professor in the Department of Tourism, Recreation and Sport Management, University of Florida. He teaches and conducts research focusing on the role of information technology in travel decisions, advertising evaluation, and the design of tourism places.
Zeng Xiang, PhD is an Associate Professor in the Department of Hospitality and Tourism Management in Pamplin College of Business at Virginia Tech. His research interests include travel information search on the Internet, social media marketing, and the impact of information technology on the tourism and hospitality industries.

Bibliographic Information

  • Book Title: Design Science in Tourism

  • Book Subtitle: Foundations of Destination Management

  • Editors: Daniel R. Fesenmaier, Zheng Xiang

  • Series Title: Tourism on the Verge

  • DOI: https://doi.org/10.1007/978-3-319-42773-7

  • Publisher: Springer Cham

  • eBook Packages: Business and Management, Business and Management (R0)

  • Copyright Information: Springer International Publishing Switzerland 2017

  • Hardcover ISBN: 978-3-319-42771-3Published: 12 October 2016

  • Softcover ISBN: 978-3-319-82660-8Published: 16 June 2018

  • eBook ISBN: 978-3-319-42773-7Published: 04 October 2016

  • Series ISSN: 2366-2611

  • Series E-ISSN: 2366-262X

  • Edition Number: 1

  • Number of Pages: XIV, 272

  • Number of Illustrations: 19 b/w illustrations, 21 illustrations in colour

  • Topics: Tourism Management, Marketing, e-Business/e-Commerce, Business Information Systems

Publish with us

Policies and ethics

Back to top

Search

Navigation