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Advances in Intelligent Systems and Computing

Advances in The Human Side of Service Engineering

Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA

Editors: Ahram, Tareq, Karwowski, Waldemar (Eds.)

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  • Focuses on the suitability of engineering service systems for human use
  • Analyzes various aspects of People-Centered Service Systems
  • Discusses current technologies in the context of different organizations
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eBook $189.00
price for USA in USD (gross)
  • ISBN 978-3-319-41947-3
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $249.99
price for USA in USD
  • ISBN 978-3-319-41946-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions. 

Table of contents (33 chapters)

Table of contents (33 chapters)
  • Linking Business and Technology for Future Customer Creation

    Pages 3-10

    Sawatani, Yuriko

  • User-Centered Arrangement of Public Services

    Pages 11-21

    Rusek, Robert (et al.)

  • What Makes a System Smart? Wise?

    Pages 23-34

    Spohrer, Jim (et al.)

  • Physiological Evaluation and Quantification of Physician’s Cognitive Workload During Interaction with Computer Based Clinical System

    Pages 35-44

    Mosaly, Prithima Reddy (et al.)

  • Measuring Cognitive Workload and General Activity of Controllers in Hazardous Liquids and Gas Control Rooms

    Pages 45-48

    Terranova, Michele (et al.)

Buy this book

eBook $189.00
price for USA in USD (gross)
  • ISBN 978-3-319-41947-3
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $249.99
price for USA in USD
  • ISBN 978-3-319-41946-6
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Advances in The Human Side of Service Engineering
Book Subtitle
Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA
Editors
  • Tareq Ahram
  • Waldemar Karwowski
Series Title
Advances in Intelligent Systems and Computing
Series Volume
494
Copyright
2017
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing Switzerland
eBook ISBN
978-3-319-41947-3
DOI
10.1007/978-3-319-41947-3
Softcover ISBN
978-3-319-41946-6
Series ISSN
2194-5357
Edition Number
1
Number of Pages
XII, 364
Number of Illustrations
38 b/w illustrations, 76 illustrations in colour
Topics