Information and Communication Technologies in Tourism 2015

1. Front Matter

   Pages i-xvi

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2. Consumer Intelligence and Analytics

   1. Front Matter

      Pages 1-1

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   2. A Method for Analysing Large-Scale UGC Data for Tourism: Application to the Case of Catalonia

      • Estela Marine-Roig, Salvador Anton Clave

      Pages 3-17

   3. A Visual Analysis of Social Influencers and Influence in the Tourism Domain

      • Chiara Francalanci, Ajaz Hussain

      Pages 19-32

   4. What Types of Hotels Make Their Guests (Un)Happy? Text Analytics of Customer Experiences in Online Reviews

      • Zheng Xiang, Zvi Schwartz, Muzaffer Uysal

      Pages 33-45

   5. Analysing User Reviews in Tourism with Topic Models

      • Marco Rossetti, Fabio Stella, Longbing Cao, Markus Zanker

      Pages 47-58

   6. Listen to Your Customers! How Hotels Manage Online Travel Reviews. The Case of Hotels in Lugano

      • Silvia De Ascaniis, Alessia Borrè, Elena Marchiori, Lorenzo Cantoni

      Pages 59-72

   7. Information Gathering by Ubiquitous Services for CRM in Tourism Destinations: An Explorative Study from Sweden

      • Nina Kolas, Wolfram Höpken, Matthias Fuchs, Maria Lexhagen

      Pages 73-86

   8. An Analysis of Consumer Search Patterns in the German Airline Market Using Panel Data

      • Christopher P. Holland, Julia A. Jacobs, Stefan Klein

      Pages 87-100

   9. Behaviour of Virtual Visitor Based on E-Shop and DMO Websites: A Comparative Study by Means of Data Mining Techniques

      • Fidel Rebón, Gloria Ocáriz, Jon Argandoña, Jon Kepa Gerrikagoitia, Aurkene Alzua-Sorzabal

      Pages 101-110

   10. An Auto-Coding Process for Testing the Cognitive-Affective and Conative Model of Destination Image

       • Ainhoa Serna, Elena Marchiori, Jon Kepa Gerrikagoitia, Aurkene Alzua-Sorzabal, Lorenzo Cantoni

       Pages 111-123

   11. OpeNER: Open Tools to Perform Natural Language Processing on Accommodation Reviews

       • Aitor García-Pablos, Montse Cuadros, Maria Teresa Linaza

       Pages 125-137

   12. An Application of Apriori Algorithm Association Rules Mining to Profiling the Heritage Visitors of Macau

       • Shanshan Qi, Cora Un In Wong

       Pages 139-151

3. Data Management

   1. Front Matter

      Pages 153-153

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   2. Integration of Data Mining Results into Multi-dimensional Data Models

      • Volker Meyer, Wolfram Höpken, Matthias Fuchs, Maria Lexhagen

      Pages 155-168

   3. A Practical Approach to Big Data in Tourism: A Low Cost Raspberry Pi Cluster

      • Mariano d’Amore, Rodolfo Baggio, Enrico Valdani

      Pages 169-181

   4. Methodology for the Publication of Linked Open Data from Small and Medium Size DMOs

      • Ander García, Maria Teresa Linaza, Javier Franco, Miriam Juaristi

      Pages 183-195

   5. Linked Data for Cross-Domain Decision-Making in Tourism

      • Marta Sabou, Adrian M. P. Brașoveanu, Irem Önder

      Pages 197-210

4. Social Media

   1. Front Matter

      Pages 211-211

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   2. Travel Social Media Involvement: A Proposed Measure

      • Suzanne Amaro, Paulo Duarte

      Pages 213-225

The papers presented in this volume advance the state-of-the-art research on big data and analytics, social media, electronic marketing, mobile computing and recommender systems, mobile sensors and geosocial services, augmented reality, wearable computing, smart tourism, electronic distribution for tourism and hospitality products and services, e-learning, responsive web design and management, and eTourism for development. This book covers the most significant areas contributed by prominent scholars from around the world and is suitable for both academics and practitioners who are interested in the latest developments in e-Tourism.

• Big data analytics
• Context aware systems
• Mobile recommender system
• Online review
• Smart tourism
• Social media marketing
• Social network and interaction
• Travellers' behaviour
• Website evaluation

• School of Hospitality Business Management, Carson College of Business, Washington State University, Vancouver, USA

  Iis Tussyadiah

• Faculty of Management, Bournemouth University, Poole, United Kingdom

  Alessandro Inversini

Iis Tussyadiah PhD is associate clinical professor at the School of Hospitality Business Management in Carson College of Business at Washington State University, Vancouver. Her research focusses on the roles of information and communication technologies in transforming tourism experiences and informing best practices in destination marketing and management.

Alessandro Inversini is senior lecturer at Bournemouth University School of Tourism (United Kingdom). His research interests are where communication, tourism and new media overlap, ranging from design to evaluation of tourism websites, from online communication to branding and reputation, from eCommerce to eLearning.

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