Management for Professionals

Driving Service Productivity

Value-Creation Through Innovation

Editors: Bessant, John, Lehmann, Claudia, Moeslein, Kathrin M. (Eds.)

  • Provides specific case examples on service productivity and service innovation
  • Presents a longitudinal view on service productivity regarding historic events, present procedures and future propositions
  • Offers guidelines for practitioners and policy makers
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eBook $59.99
price for USA in USD (gross)
  • ISBN 978-3-319-05975-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $74.99
price for USA in USD
  • ISBN 978-3-319-05974-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $79.99
price for USA in USD
  • ISBN 978-3-319-34912-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator’s perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services.

Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity.

A forecast on how service productivity and service innovation might evolve in the future provides us – and hopefully you as a reader – with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional “academic product” that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many.

About the authors

John Bessant is Director of Research and holds the Chair in Innovation and Entrepreneurship at the University of Exeter Business School. He has advised a number of companies, various national governments, and several international bodies—including the United Nations, the World Bank, and the OECD.

Claudia Lehmann is senior researcher at the Center for Leading Innovation and Cooperation (CLIC) at HHL Leipzig Graduate School of Management. As a consultant she supported several major German companies in the planning and controlling of R&D projects.

Kathrin M. Möslein is Chair of Information Systems – Innovation & Value Creation at the University of Erlangen-Nuremberg and professor of management and member of the team of directors at the Center for Leading Innovation & Cooperation (CLIC) at HHL Leipzig Graduate School of Management.

Table of contents (11 chapters)

  • Service Productivity and Innovation

    Bessant, John (et al.)

    Pages 3-15

  • Services Transformation Through New Information Technology: Information Horizons Revisited

    Miles, Ian (et al.)

    Pages 19-41

  • Managing Service Productivity

    Klingner, Stephan (et al.)

    Pages 43-58

  • Trends Towards Servitisation

    Neely, Andy

    Pages 59-72

  • Service-Dominant Logic and Service Science as Lenses for Service Productivity

    Edvardsson, Bo

    Pages 73-91

Buy this book

eBook $59.99
price for USA in USD (gross)
  • ISBN 978-3-319-05975-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $74.99
price for USA in USD
  • ISBN 978-3-319-05974-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $79.99
price for USA in USD
  • ISBN 978-3-319-34912-1
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Driving Service Productivity
Book Subtitle
Value-Creation Through Innovation
Editors
  • John Bessant
  • Claudia Lehmann
  • Kathrin M. Moeslein
Series Title
Management for Professionals
Copyright
2014
Publisher
Springer International Publishing
Copyright Holder
Springer International Publishing Switzerland
eBook ISBN
978-3-319-05975-4
DOI
10.1007/978-3-319-05975-4
Hardcover ISBN
978-3-319-05974-7
Softcover ISBN
978-3-319-34912-1
Series ISSN
2192-8096
Edition Number
1
Number of Pages
X, 230
Number of Illustrations
25 b/w illustrations
Topics