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SpringerBriefs in Electrical and Computer Engineering

Non-Linguistic Analysis of Call Center Conversations

Authors: Kopparapu, Sunil Kumar

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  • Examines non-linguistic features to analyze speech
  • conversations
  • Addresses practical methodologies that can be employed in Call Centers
  • Examines using non-linguistics features to infer information from phone calls to call centers
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eBook $59.99
price for USA in USD (gross)
  • ISBN 978-3-319-00897-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $74.99
price for USA in USD
  • ISBN 978-3-319-00896-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Rent the eBook  
  • Rental duration: 1 or 6 month
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  • online reader with highlighting and note-making option
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About this book

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

About the authors

Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.

Table of contents (6 chapters)

Table of contents (6 chapters)

Buy this book

eBook $59.99
price for USA in USD (gross)
  • ISBN 978-3-319-00897-4
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $74.99
price for USA in USD
  • ISBN 978-3-319-00896-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Rent the eBook  
  • Rental duration: 1 or 6 month
  • low-cost access
  • online reader with highlighting and note-making option
  • can be used across all devices
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Bibliographic Information

Bibliographic Information
Book Title
Non-Linguistic Analysis of Call Center Conversations
Authors
Series Title
SpringerBriefs in Electrical and Computer Engineering
Copyright
2015
Publisher
Springer International Publishing
Copyright Holder
The Author(s)
eBook ISBN
978-3-319-00897-4
DOI
10.1007/978-3-319-00897-4
Softcover ISBN
978-3-319-00896-7
Series ISSN
2191-8112
Edition Number
1
Number of Pages
XII, 83
Number of Illustrations
21 b/w illustrations, 26 illustrations in colour
Topics