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Information Systems and Applications, incl. Internet/Web, and HCI
cover

Chatbot Research and Design

4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers

Editors: Følstad, A., Araujo, T., Papadopoulos, S., Law, E.L.-C., Luger, E., Goodwin, M., Brandtzaeg, P.B. (Eds.)

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  • ISBN 978-3-030-68288-0
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Softcover $69.99
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About this book

This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.

The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.

Table of contents (14 chapters)

Table of contents (14 chapters)
  • Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer

    Pages 3-15

    Cicco, Roberta (et al.)

  • Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction

    Pages 16-31

    Liebrecht, Christine (et al.)

  • User Perception of Text-Based Chatbot Personality

    Pages 32-47

    Ruane, Elayne (et al.)

  • The Ontological Classification of Conversational Agents

    Pages 48-63

    Etzrodt, Katrin

  • Show, Don’t Tell. Reflections on the Design of Multi-modal Conversational Interfaces

    Pages 64-77

    Crovari, Pietro (et al.)

Buy this book

eBook $54.99
price for USA in USD
  • ISBN 978-3-030-68288-0
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $69.99
price for USA in USD
  • ISBN 978-3-030-68287-3
  • Free shipping for individuals worldwide
  • Institutional customers should get in touch with their account manager
  • Covid-19 shipping restrictions
  • Usually ready to be dispatched within 3 to 5 business days, if in stock
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Bibliographic Information

Bibliographic Information
Book Title
Chatbot Research and Design
Book Subtitle
4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers
Editors
  • Asbjørn Følstad
  • Theo Araujo
  • Symeon Papadopoulos
  • Effie L.-C. Law
  • Ewa Luger
  • Morten Goodwin
  • Petter Bae Brandtzaeg
Series Title
Information Systems and Applications, incl. Internet/Web, and HCI
Series Volume
12604
Copyright
2021
Publisher
Springer International Publishing
Copyright Holder
Springer Nature Switzerland AG
eBook ISBN
978-3-030-68288-0
DOI
10.1007/978-3-030-68288-0
Softcover ISBN
978-3-030-68287-3
Edition Number
1
Number of Pages
XII, 219
Number of Illustrations
16 b/w illustrations, 18 illustrations in colour
Topics