Information and Communication Technologies in Tourism 2021
Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021
Editors: Wörndl, Wolfgang, Koo, Chulmo, Stienmetz, Jason L. (Eds.)
Free Preview- Is an open access book
- Presents the latest research on information and communication technologies in tourism
- Discusses the central topics in eTourism to understand the big picture
- Utilizes a global perspective and a large number of research methods
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- About this book
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This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.
- About the authors
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Wolfgang Wörndl is Senior Researcher and Lecturer at the Department of Informatics of the Technical University of Munich (TUM, Germany). His current research focuses on interactive recommender systems in mobile scenarios such as travel and tourism. He has co-organized and served as a program committee member for a large number of journals, conferences, and workshops, e.g., Co-Chair of the Workshop on Recommenders in Tourism (RecTour) series at the ACM RecSys Conference.
Chulmo Koo is Professor and Chair in the Smart Tourism Education Platform (STEP), and Managing Director of the Smart Tourism Research Center (STRC), Kyung Hee University (Seoul, Korea). His current research interests focus on smart tourism, and his work has been published in journals like Tourism Management, Journal of Tourism Research, International Journal of Hospitality Management, Information Technology and People, Electronic Markets, Current Issues in Tourism, Asia Pacific Journal of Tourism Research, and other prominent outlets.
Jason L. Stienmetz is Assistant Professor of Tourism Information Technology and Digitalization for the Department of Tourism and Service Management, Modul University Vienna (Austria). His research interests include measuring, modeling, and managing tourism destination systems; visitor experience and value creation; and big data. Dr. Stienmetz serves on the editorial boards of the Journal of Travel Research and the Journal of Information Technology and Tourism.
- Table of contents (55 chapters)
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The Evolution of Chatbots in Tourism: A Systematic Literature Review
Pages 3-16
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Blockchain Technology’s Potential for Sustainable Tourism
Pages 17-29
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In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests’ Experiences
Pages 30-44
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Next-POI Recommendations Matching User’s Visit Behaviour
Pages 45-57
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Assessing Online Sustainability Communication of Italian Cultural Destinations – A Web Content Mining Approach
Pages 58-69
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Table of contents (55 chapters)
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Bibliographic Information
- Bibliographic Information
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- Book Title
- Information and Communication Technologies in Tourism 2021
- Book Subtitle
- Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021
- Editors
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- Wolfgang Wörndl
- Chulmo Koo
- Jason L. Stienmetz
- Copyright
- 2021
- Publisher
- Springer International Publishing
- Copyright Holder
- The Editor(s) (if applicable) and The Author(s)
- eBook ISBN
- 978-3-030-65785-7
- DOI
- 10.1007/978-3-030-65785-7
- Softcover ISBN
- 978-3-030-65784-0
- Edition Number
- 1
- Number of Pages
- XVI, 581
- Number of Illustrations
- 33 b/w illustrations, 57 illustrations in colour
- Topics
