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Information and Communication Technologies in Tourism 2021

Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021

Editors: Wörndl, Wolfgang, Koo, Chulmo, Stienmetz, Jason L. (Eds.)

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  • Is an open access book
  • Presents the latest research on information and communication technologies in tourism
  • Discusses the central topics in eTourism to understand the big picture
  • Utilizes a global perspective and a large number of research methods
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  • ISBN 978-3-030-65785-7
  • This book is an open access book, you can download it for free on
Softcover $49.99
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About this book

This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.

About the authors

Wolfgang Wörndl is Senior Researcher and Lecturer at the Department of Informatics of the Technical University of Munich (TUM, Germany). His current research focuses on interactive recommender systems in mobile scenarios such as travel and tourism. He has co-organized and served as a program committee member for a large number of journals, conferences, and workshops, e.g., Co-Chair of the Workshop on Recommenders in Tourism (RecTour) series at the ACM RecSys Conference.
Chulmo Koo is Professor and Chair in the Smart Tourism Education Platform (STEP), and Managing Director of the Smart Tourism Research Center (STRC), Kyung Hee University (Seoul, Korea). His current research interests focus on smart tourism, and his work has been published in journals like Tourism Management, Journal of Tourism Research, International Journal of Hospitality Management, Information Technology and People, Electronic Markets, Current Issues in Tourism, Asia Pacific Journal of Tourism Research, and other prominent outlets.
Jason L. Stienmetz is Assistant Professor of Tourism Information Technology and Digitalization for the Department of Tourism and Service Management, Modul University Vienna (Austria).  His research interests include measuring, modeling, and managing tourism destination systems; visitor experience and value creation; and big data.  Dr. Stienmetz serves on the editorial boards of the Journal of Travel Research and the Journal of Information Technology and Tourism.

Table of contents (55 chapters)

Table of contents (55 chapters)
  • The Evolution of Chatbots in Tourism: A Systematic Literature Review

    Pages 3-16

    Calvaresi, Davide (et al.)

  • Blockchain Technology’s Potential for Sustainable Tourism

    Pages 17-29

    Tyan, Inessa (et al.)

  • In-room Voice-Based AI Digital Assistants Transforming On-Site Hotel Services and Guests’ Experiences

    Pages 30-44

    Buhalis, Dimitrios (et al.)

  • Next-POI Recommendations Matching User’s Visit Behaviour

    Pages 45-57

    Massimo, David (et al.)

  • Assessing Online Sustainability Communication of Italian Cultural Destinations – A Web Content Mining Approach

    Pages 58-69

    Marchi, Valentina (et al.)

Buy this book

  • ISBN 978-3-030-65785-7
  • This book is an open access book, you can download it for free on
Softcover $49.99
price for USA in USD

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Bibliographic Information

Bibliographic Information
Book Title
Information and Communication Technologies in Tourism 2021
Book Subtitle
Proceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021
  • Wolfgang Wörndl
  • Chulmo Koo
  • Jason L. Stienmetz
Springer International Publishing
Copyright Holder
The Editor(s) (if applicable) and The Author(s)
eBook ISBN
Softcover ISBN
Edition Number
Number of Pages
XVI, 581
Number of Illustrations
33 b/w illustrations, 57 illustrations in colour