Service Design Capabilities
Authors: Morelli, Nicola, de Götzen, Amalia, Simeone, Luca
Free Preview- Explores current service design practices on value creation that involve multiple actors
- Enables designers to facilitate the emergence of design capabilities that are latent in communities and individuals
- Provides relevant case studies to show the emerging design capabilities
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- About this book
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This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales.
After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
- Table of contents (8 chapters)
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Introduction
Pages 1-8
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An Approach to Service Design
Pages 9-26
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Core Service Design Capabilities
Pages 27-30
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Designing for the Level of ‘Service as Interaction’
Pages 31-44
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Designing for the Level of ‘Service as Infrastructure’
Pages 45-55
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Table of contents (8 chapters)
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Bibliographic Information
- Bibliographic Information
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- Book Title
- Service Design Capabilities
- Authors
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- Nicola Morelli
- Amalia de Götzen
- Luca Simeone
- Series Title
- Springer Series in Design and Innovation
- Series Volume
- 10
- Copyright
- 2021
- Publisher
- Springer International Publishing
- Copyright Holder
- The Editor(s) (if applicable) and The Author(s)
- eBook ISBN
- 978-3-030-56282-3
- DOI
- 10.1007/978-3-030-56282-3
- Hardcover ISBN
- 978-3-030-56281-6
- Softcover ISBN
- 978-3-030-56284-7
- Series ISSN
- 2661-8184
- Edition Number
- 1
- Number of Pages
- XV, 89
- Number of Illustrations
- 12 illustrations in colour
- Topics
