Advances in the Human Side of Service Engineering
Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
Editors: Spohrer, Jim, Leitner, Christine (Eds.)
Free Preview- Reports on smarter and wiser service systems
- Highlights the need to consider human factors when designing innovative service systems
- Addresses issues concerning governance, privacy, and the ethics of service systems
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- About this book
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This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.
- Table of contents (44 chapters)
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Identifying Trendsetters in Online Social Networks – A Machine Learning Approach
Pages 3-9
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Consume Less, Create More – Digital Services in the Context of Sustainability
Pages 10-16
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“Innovation? Yes, I Can”–Individually Perceived Creative Self-efficacy as an Effect of Vividness Targeting Creativity Methods
Pages 17-21
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Service Innovation for Cyborgs – Human Augmentation as a Self-experiment
Pages 22-27
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Influence of Survey Link Locational Placement on the User Rating
Pages 28-33
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Table of contents (44 chapters)
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Bibliographic Information
- Bibliographic Information
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- Book Title
- Advances in the Human Side of Service Engineering
- Book Subtitle
- Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
- Editors
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- Jim Spohrer
- Christine Leitner
- Series Title
- Advances in Intelligent Systems and Computing
- Series Volume
- 1208
- Copyright
- 2020
- Publisher
- Springer International Publishing
- Copyright Holder
- The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG
- eBook ISBN
- 978-3-030-51057-2
- DOI
- 10.1007/978-3-030-51057-2
- Softcover ISBN
- 978-3-030-51056-5
- Series ISSN
- 2194-5357
- Edition Number
- 1
- Number of Pages
- XV, 328
- Number of Illustrations
- 23 b/w illustrations, 45 illustrations in colour
- Topics
