Save today: Get 40% off titles in Popular Science!

Advances in Intelligent Systems and Computing

Advances in the Human Side of Service Engineering

Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA

Editors: Spohrer, Jim, Leitner, Christine (Eds.)

Free Preview
  • Reports on smarter and wiser service systems 
  • Highlights the need to consider human factors when designing innovative service systems 
  • Addresses issues concerning governance, privacy, and the ethics of service systems 
see more benefits

Buy this book

eBook $149.00
price for USA in USD
  • ISBN 978-3-030-51057-2
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $199.99
price for USA in USD
About this book

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. 


Table of contents (44 chapters)

Table of contents (44 chapters)
  • Identifying Trendsetters in Online Social Networks – A Machine Learning Approach

    Pages 3-9

    Fricke, Martina (et al.)

  • Consume Less, Create More – Digital Services in the Context of Sustainability

    Pages 10-16

    Fischer, Rebecca (et al.)

  • “Innovation? Yes, I Can”–Individually Perceived Creative Self-efficacy as an Effect of Vividness Targeting Creativity Methods

    Pages 17-21

    Pieper, Lena (et al.)

  • Service Innovation for Cyborgs – Human Augmentation as a Self-experiment

    Pages 22-27

    Zagel, Christian

  • Influence of Survey Link Locational Placement on the User Rating

    Pages 28-33

    Niels, Adelka

Buy this book

eBook $149.00
price for USA in USD
  • ISBN 978-3-030-51057-2
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $199.99
price for USA in USD
Loading...

Recommended for you

Loading...

Bibliographic Information

Bibliographic Information
Book Title
Advances in the Human Side of Service Engineering
Book Subtitle
Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
Editors
  • Jim Spohrer
  • Christine Leitner
Series Title
Advances in Intelligent Systems and Computing
Series Volume
1208
Copyright
2020
Publisher
Springer International Publishing
Copyright Holder
The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG
eBook ISBN
978-3-030-51057-2
DOI
10.1007/978-3-030-51057-2
Softcover ISBN
978-3-030-51056-5
Series ISSN
2194-5357
Edition Number
1
Number of Pages
XV, 328
Number of Illustrations
23 b/w illustrations, 45 illustrations in colour
Topics