Editors:
Part of the book series: Lecture Notes in Computer Science (LNCS, volume 11970)
Part of the book sub series: Information Systems and Applications, incl. Internet/Web, and HCI (LNISA)
Conference series link(s): CONVERSATIONS: International Workshop on Chatbot Research and Design
Conference proceedings info: CONVERSATIONS 2019.
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Table of contents (18 papers)
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Front Matter
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User Experience and Design
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Front Matter
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Chatbots for Collaboration
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Front Matter
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Application Area: Chatbots for Customer Service
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Front Matter
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About this book
This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions.
The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.
Keywords
- chatbots
- conversational user interfaces
- communication studies
- user experience
- chatbot frameworks
- interaction design
- chatbots for collaboration
- chatbots for customer service
- chatbots in education
- Natural Language Processing
- engineering
- multiagent systems
- signal processing
- speech recognition
- argumentation
- autonomous agents
- programming languages
- dialogue
- formal logic
Editors and Affiliations
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SINTEF, Oslo, Norway
Asbjørn Følstad
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University of Amsterdam, Amsterdam, The Netherlands
Theo Araujo
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CERTH-ITI, Thessaloniki, Greece
Symeon Papadopoulos
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University of Leicester, Leicester, UK
Effie Lai-Chong Law
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University of Agder, Grimstad, Norway
Ole-Christoffer Granmo
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University of Edinburgh, Edinburgh, UK
Ewa Luger
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University of Oslo, Oslo, Norway
Petter Bae Brandtzaeg
Bibliographic Information
Book Title: Chatbot Research and Design
Book Subtitle: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers
Editors: Asbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzaeg
Series Title: Lecture Notes in Computer Science
DOI: https://doi.org/10.1007/978-3-030-39540-7
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Nature Switzerland AG 2020
Softcover ISBN: 978-3-030-39539-1Published: 19 January 2020
eBook ISBN: 978-3-030-39540-7Published: 18 January 2020
Series ISSN: 0302-9743
Series E-ISSN: 1611-3349
Edition Number: 1
Number of Pages: XII, 273
Number of Illustrations: 30 b/w illustrations, 22 illustrations in colour
Topics: Natural Language Processing (NLP), Information Systems and Communication Service, Theory of Computation, Programming Techniques, Logic in AI, Programming Languages, Compilers, Interpreters