Read While You Wait - Get immediate ebook access, if available*, when you order a print book

Information Systems and Applications, incl. Internet/Web, and HCI

Chatbot Research and Design

Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers

Editors: Følstad, A., Araujo, T., Papadopoulos, S., Law, E.L.-C., Granmo, O.-C., Luger, E., Brandtzaeg, P.B. (Eds.)

Free Preview

Buy this book

eBook $54.99
price for USA in USD
  • ISBN 978-3-030-39540-7
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $69.99
price for USA in USD
About this book

This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions.
The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.

Table of contents (18 chapters)

Table of contents (18 chapters)
  • Conversational Agents in Healthcare: Using QCA to Explain Patients’ Resistance to Chatbots for Medication

    Pages 3-18

    Müller, Lea (et al.)

  • An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots – The DBpedia Chatbot

    Pages 19-33

    Jalota, Rricha (et al.)

  • Privacy Concerns in Chatbot Interactions

    Pages 34-48

    Ischen, Carolin (et al.)

  • Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice

    Pages 51-64

    Liebrecht, Christine (et al.)

  • The Conversational Agent “Emoty” Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine?

    Pages 65-78

    Catania, Fabio (et al.)

Buy this book

eBook $54.99
price for USA in USD
  • ISBN 978-3-030-39540-7
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Softcover $69.99
price for USA in USD
Loading...

Recommended for you

Loading...

Bibliographic Information

Bibliographic Information
Book Title
Chatbot Research and Design
Book Subtitle
Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers
Editors
  • Asbjørn Følstad
  • Theo Araujo
  • Symeon Papadopoulos
  • Effie Lai-Chong Law
  • Ole-Christoffer Granmo
  • Ewa Luger
  • Petter Bae Brandtzaeg
Series Title
Information Systems and Applications, incl. Internet/Web, and HCI
Series Volume
11970
Copyright
2020
Publisher
Springer International Publishing
Copyright Holder
Springer Nature Switzerland AG
eBook ISBN
978-3-030-39540-7
DOI
10.1007/978-3-030-39540-7
Softcover ISBN
978-3-030-39539-1
Edition Number
1
Number of Pages
XII, 273
Number of Illustrations
30 b/w illustrations, 22 illustrations in colour
Topics

*immediately available upon purchase as print book shipments may be delayed due to the COVID-19 crisis. ebook access is temporary and does not include ownership of the ebook. Only valid for books with an ebook version. Springer Reference Works and instructor copies are not included.