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Contributions to Management Science
cover

Engagement of Intercultural Project Customers

A Relational Model

Authors: Lückmann, Patrick

  • Examines the specific needs of culturally diverse costumers and sponsors
  • Introduces a relational model for intercultural management 
  • Gives guidelines for practitioners in culturally diverse environments
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eBook $109.00
price for USA in USD (gross)
  • The eBook version of this title will be available soon
  • Due: April 29, 2020
  • ISBN 978-3-030-39485-1
  • Digitally watermarked, DRM-free
  • Included format:
  • ebooks can be used on all reading devices
Hardcover $139.99
price for USA in USD
  • Customers within the U.S. and Canada please contact Customer Service at +1-800-777-4643, Latin America please contact us at +1-212-460-1500 (24 hours a day, 7 days a week). Pre-ordered printed titles are excluded from promotions.
  • Due: April 1, 2020
  • ISBN 978-3-030-39484-4
  • Free shipping for individuals worldwide
About this book

This book examines the effective and appropriate integration of project customers in intercultural settings. It first presents the theoretical background and the state of the art in intercultural project stakeholder management. The book then describes the use of qualitative and quantitative (Delphi survey) methods to produce a dataset, and the development of a relational model for customer engagement in intercultural projects based on this dataset.   

The book can be used to inform future research in the area of international project management, while also serving as a guide for project management practitioners who need to engage culturally diverse users, sponsors and customers.


About the authors

Patrick Lückmann is a Professor of Logistics and International Management at FOM University in Dortmund, Germany. His research focusses on intercultural project management, SCM and logistics, lean management and Six Sigma. Prior to embarking on his academic career he gained experience as a consultant and project manager in the field of logistics and supply chain services.


Buy this book

eBook $109.00
price for USA in USD (gross)
  • The eBook version of this title will be available soon
  • Due: April 29, 2020
  • ISBN 978-3-030-39485-1
  • Digitally watermarked, DRM-free
  • Included format:
  • ebooks can be used on all reading devices
Hardcover $139.99
price for USA in USD
  • Customers within the U.S. and Canada please contact Customer Service at +1-800-777-4643, Latin America please contact us at +1-212-460-1500 (24 hours a day, 7 days a week). Pre-ordered printed titles are excluded from promotions.
  • Due: April 1, 2020
  • ISBN 978-3-030-39484-4
  • Free shipping for individuals worldwide
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Bibliographic Information

Bibliographic Information
Book Title
Engagement of Intercultural Project Customers
Book Subtitle
A Relational Model
Authors
Series Title
Contributions to Management Science
Copyright
2020
Publisher
Springer International Publishing
Copyright Holder
Springer Nature Switzerland AG
eBook ISBN
978-3-030-39485-1
DOI
10.1007/978-3-030-39485-1
Hardcover ISBN
978-3-030-39484-4
Series ISSN
1431-1941
Edition Number
1
Number of Pages
XXVI, 263
Number of Illustrations
4 b/w illustrations, 31 illustrations in colour
Topics