Save 40% on books and eBooks in Engineering & Materials Science or in Social & Behavioral Sciences!

Lecture Notes in Business Information Processing

Exploring Service Science

10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings

Editors: Nóvoa, Henriqueta, Drăgoicea, Monica, Kühl, Niklas (Eds.)

Free Preview

Buy this book

eBook $59.99
price for USA in USD (gross)
  • Due: January 27, 2020
  • ISBN 978-3-030-38724-2
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
Softcover $79.99
price for USA in USD
  • Customers within the U.S. and Canada please contact Customer Service at +1-800-777-4643, Latin America please contact us at +1-212-460-1500 (24 hours a day, 7 days a week). Pre-ordered printed titles are excluded from promotions.
  • Due: January 7, 2020
  • ISBN 978-3-030-38723-5
  • Free shipping for individuals worldwide
About this book

This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020.

The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.

Table of contents (28 chapters)

Table of contents (28 chapters)
  • Customer Experience Literature Analysis Based on Bibliometry

    Pages 3-20

    Silva, Jorge Henrique O. (et al.)

  • On Finding the Voice of the Customer in the Digital Traces of the Michelin-Star Gastronomy Experience: Unveiling Insights for Service Design

    Pages 21-34

    Alcoba, Jesús (et al.)

  • Quality and Efficiency Evaluation of Airlines Services

    Pages 35-46

    Rapposelli, Agnese (et al.)

  • Reducing the Expectation-Performance Gap in EV Fast Charging by Managing Service Performance

    Pages 47-61

    Halbrügge, Stephanie (et al.)

  • Collaborative Recommendations with Deep Feed-Forward Networks: An Approach to Service Personalization

    Pages 65-78

    Rizzo, Giovanni Luca Cascio (et al.)

Buy this book

eBook $59.99
price for USA in USD (gross)
  • Due: January 27, 2020
  • ISBN 978-3-030-38724-2
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
Softcover $79.99
price for USA in USD
  • Customers within the U.S. and Canada please contact Customer Service at +1-800-777-4643, Latin America please contact us at +1-212-460-1500 (24 hours a day, 7 days a week). Pre-ordered printed titles are excluded from promotions.
  • Due: January 7, 2020
  • ISBN 978-3-030-38723-5
  • Free shipping for individuals worldwide
Loading...

Recommended for you

Loading...

Bibliographic Information

Bibliographic Information
Book Title
Exploring Service Science
Book Subtitle
10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings
Editors
  • Henriqueta Nóvoa
  • Monica Drăgoicea
  • Niklas Kühl
Series Title
Lecture Notes in Business Information Processing
Series Volume
377
Copyright
2020
Publisher
Springer International Publishing
Copyright Holder
Springer Nature Switzerland AG
eBook ISBN
978-3-030-38724-2
DOI
10.1007/978-3-030-38724-2
Softcover ISBN
978-3-030-38723-5
Series ISSN
1865-1348
Edition Number
1
Number of Pages
XI, 400
Number of Illustrations
32 b/w illustrations, 42 illustrations in colour
Topics