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Springer Proceedings in Business and Economics

Advances in Service Science

Proceedings of the 2018 INFORMS International Conference on Service Science

Editors: Yang, Hui, Qiu, Robin (Eds.)

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  • Presents recent advances and rigorously developed papers in service science research, education and implementation
  • Highlights emerging technology and applications in the state-of-the-art of service research
  • Includes service case studies written by scholars and practitioners worldwide
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eBook $149.00
price for USA in USD (gross)
  • ISBN 978-3-030-04726-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $199.99
price for USA in USD
  • ISBN 978-3-030-04725-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.

About the authors

Hui Yang is the Harold and Inge Marcus Career Associate Professor in the Harold and Inge Marcus Department of Industrial and Manufacturing Engineering at The Pennsylvania State University, University Park, PA. Prior to joining Penn State in 2015, he was an Assistant Professor in the Department of Industrial and Management Systems Engineering at the University of South Florida from 2009 to 2015. Dr. Yang's research interests focus on sensor-based modeling and analysis of complex systems for process monitoring, process control, system diagnostics, condition prognostics, quality improvement, and performance optimization.

Robin Qiu, tenured full Professor of Information Science, teaches a variety of courses including Predictive Analytics, Management Science, Business Process Management, Decision Support Systems, Project Management, Enterprise Integration, Enterprise Service Computing, Software Engineering, Web-based Systems, Distributed Systems, Computer Architecture/SOA, Computer Security, Web Security, Operations Research, and System Engineering. He holds a Ph.D. in Industrial Engineering and a Ph.D. (minor) in Computer Science both from The Pennsylvania State University. Dr. Qiu’s research interests include Big Data, Data/Business Analytics, Smart Service Systems, Service Science, Service Operations and Management, Information Systems, and Manufacturing and Supply Chain Management.

Table of contents (29 chapters)

Table of contents (29 chapters)
  • The Inmate Transportation Problem and Its Application in the PA Department of Corrections

    Sharma, Anshul (et al.)

    Pages 1-10

  • Robust Modality Selection in Radiotherapy

    Nourollahi, Sevnaz (et al.)

    Pages 11-20

  • Incentive-Based Rebalancing of Bike-Sharing Systems

    Patel, Samarth J. (et al.)

    Pages 21-30

  • A T-shaped Measure of Multidisciplinarity in Academic Research Networks: The GRAND Case Study

    Turner, David (et al.)

    Pages 31-41

  • A Framework for Delivering Service Differentiation Through Operating Segments: Research Opportunities and Implementation Challenges

    Cohen, Morris A. (et al.)

    Pages 43-52

Buy this book

eBook $149.00
price for USA in USD (gross)
  • ISBN 978-3-030-04726-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $199.99
price for USA in USD
  • ISBN 978-3-030-04725-2
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Advances in Service Science
Book Subtitle
Proceedings of the 2018 INFORMS International Conference on Service Science
Editors
  • Hui Yang
  • Robin Qiu
Series Title
Springer Proceedings in Business and Economics
Copyright
2019
Publisher
Springer International Publishing
Copyright Holder
Springer Nature Switzerland AG
eBook ISBN
978-3-030-04726-9
DOI
10.1007/978-3-030-04726-9
Hardcover ISBN
978-3-030-04725-2
Series ISSN
2198-7246
Edition Number
1
Number of Pages
IX, 293
Number of Illustrations
27 b/w illustrations, 34 illustrations in colour
Topics