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Inspectors and Enforcement at the Front Line of Government

Editors: Van de Walle, Steven, Raaphorst, Nadine (Eds.)

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  • Focuses on a specific and understudied group of street-level bureaucrats: inspectors
  • Moves beyond the current focus of street level bureaucracy scholarship by focusing on the social dynamics of bureaucratic interactions
  • Appeals to scholars particularly working on policy sectors in which the inspectors covered by this book are active: social security, taxation, animal welfare, building standards, chemical safety                                                              
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eBook $89.00
price for USA in USD (gross)
  • ISBN 978-3-030-04058-1
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $119.99
price for USA in USD
  • ISBN 978-3-030-04057-4
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

This book explores the social dynamics of the interaction between inspectors and their inspectees in the public sector. Government inspectors have a crucial role in enforcing rules and standards. The role of inspectors has changed. Their task is no longer to merely inspect and enforce, but also to educate, to negotiate, and to make compromises. Their decisions come about as a result of an interaction with inspectees: Do I punish or do I let go? Do I negotiate or do I issue a fine? Do I believe what this inspectee is telling me? Using insights from public administration, regulation and sociology, this book looks at the daily work of a diverse group of inspectors such as tax inspectors, veterinary inspectors, school inspectors, environmental inspectors or health inspectors.

About the authors

Steven Van de Walle is Professor of Public Management at the Public Governance Institute, KU Leuven, Belgium. His research focuses on public sector reform and service interactions between citizens and government.
Nadine Raaphorst is Assistant Professor at the Institute of Public Administration, Leiden University, The Netherlands. Her research focuses on interactions between bureaucrats and citizens, and on street-level decision making.

Table of contents (12 chapters)

Table of contents (12 chapters)
  • Introduction: The Social Dynamics of Daily Inspection Work

    Walle, Steven (et al.)

    Pages 1-10

  • Studying Uncertainty in Decision Making by Street-Level Inspectors

    Raaphorst, Nadine

    Pages 11-33

  • Inspectors as Information-Seekers

    Hall, Jeffrey B. (et al.)

    Pages 35-58

  • Are You a True Offender? Bus Ticket Inspection as Deviance Enactment

    Suquet, Jean-Baptiste

    Pages 59-78

  • Strict Enforcement or Responsive Regulation? How Inspector–Inspectee Interaction and Inspectors’ Role Identity Shape Decision Making

    Loyens, Kim (et al.)

    Pages 79-94

Buy this book

eBook $89.00
price for USA in USD (gross)
  • ISBN 978-3-030-04058-1
  • Digitally watermarked, DRM-free
  • Included format: PDF, EPUB
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $119.99
price for USA in USD
  • ISBN 978-3-030-04057-4
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Inspectors and Enforcement at the Front Line of Government
Editors
  • Steven Van de Walle
  • Nadine Raaphorst
Copyright
2019
Publisher
Palgrave Macmillan
Copyright Holder
The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG, part of Springer Nature
eBook ISBN
978-3-030-04058-1
DOI
10.1007/978-3-030-04058-1
Hardcover ISBN
978-3-030-04057-4
Edition Number
1
Number of Pages
XIII, 270
Number of Illustrations
3 b/w illustrations, 1 illustrations in colour
Topics