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The Intelligent Marketer’s Guide to Data Privacy

The Impact of Big Data on Customer Trust

Authors: Palmatier, Robert W., Martin, Kelly D.

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  • Provides a comprehensive overview of data privacy in marketing, with special emphasis on the customer-firm interface
  • Provides insights for how marketers can manage their customers’ data privacy concerns
  • Identifies key data privacy threats for business and offers guidance on how those threats can be prevented and managed
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Buy this book

eBook $24.99
price for USA in USD (gross)
  • ISBN 978-3-030-03724-6
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $34.99
price for USA in USD
  • ISBN 978-3-030-03723-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Firms are collecting and analyzing customer data at an ever increasing rate in response to evidence that data analytics (precision targeting, improved selling) generates a positive return.  Yet efforts often ignore customers’ privacy concerns and feelings of vulnerability with long-term effects on customers’ trust, relationships, and ultimately financial performance. Big data, privacy, and cybersecurity often is relegated to IT and legal teams with minimal regard for customer relationships.

This book fills the void by taking a customer-centric approach to privacy. It offers both defensive and offensive marketing-based privacy strategies that strongly position firms in today’s data-intensive landscape. The book also helps managers anticipate future consumer and legislative trends. Drawing from the authors’ own work and extant research, this book offers a compelling guide for building and implementing big data- and privacy-informed business strategies.

Specifically, the book:

·         -Describes the consumer psychology of privacy

·         -Deconstructs relevant legal and regulatory issues

·        - Offers defensive privacy strategies

·        - Describes offensive privacy strategies

·         Provides an executive summary with the Six Tenets for Effective Privacy Marketing

This book will be useful to managers, students, or the casual reader who is interested in how and why big data and consumer privacy are transforming business. Moving beyond summary privacy insights, the book also offers a detailed and compelling action plan for improving performance by protecting against privacy threats as well as developing and implementing offensive privacy strategy. In the future, many firms will be competing through an integrated, customer-centric big data privacy strategy and this book will guide managers in this journey.

About the authors

Robert Palmatier is Professor of Marketing and John C. Narver Chair of Business Administration at the Foster School at the University of Washington, USA. He founded and serves as the research director of the Sales and Marketing Strategy Institute (SAMSinstitute.com). Robert’s research focuses on marketing strategy, relationship marketing, and privacy. He is the present co-editor of the Journal of Marketing and past Editor-in-Chief of the Journal of Academy of Marketing Science. He has published books Marketing Channel StrategyRelationship Marketing; Marketing Strategy; and Customer Engagement Marketing.

Kelly D. Martin is Associate Professor of Marketing and Dean’s Distinguished Research Fellow at Colorado State University, USA. Kelly’s research interests involve marketing ethics and firm strategy, especially in the areas of privacy, politics, and consumer well-being. Her articles have been recognized for impact as recipients or nominees of multiple awards. Kelly received the inaugural AMA Marketing and Society Emerging Scholar Award and held a Colorado State University Monfort Professorship for research. 

Reviews

“This book is a must read for any CMO or marketing manager interested in developing business strategies for dealing with privacy issues. It is a step beyond the typical legal- or IT-based perspectives out there which can be limiting.” (Vikas Mittal, J. Hugh Liedtke Professor of Management, Rice University, USA)

“This is an excellent book for data managers or marketers interested in balancing the tension between a firm’s big data efforts and their customers' privacy concerns. The insights and guidance offered are well-researched and very actionable. The privacy strategies outlined are current and provide a clear path for firms to build a competitive advantage using their privacy policies.” (Stephen Samaha, PhD, Senior Data Scientist/Analytics Manager, Wells Fargo Bank, USA)

“Marketers, at the leading edge of changes in the consumer’s digital world, face risks as well as opportunities. This book reports interesting background on these, then provides a useful guide to crafting informed marketing strategies in a changing future… A must read!” (William L. Wilkie, Nathe Professor of Marketing Strategy, University of Notre Dame, USA)

“The authors, leading researchers in this domain, provide an interesting, accessible, and very practical book that investigates the psychology of privacy, identifies defensive and offensive strategies for maintaining customer trust in this big data age, and outlines a clear implementation plan.” (Constantine S. Katsikeas, Arnold Ziff Research Chair and Professor of Marketing and International Management, University of Leeds, UK)

“AI and Big Data Analytics have given us sophisticated ability to organize and mine customer data.  We now have the obligation to use it responsibly. This book describes how accidental mistakes lead to major implications to their companies and how regulations are getting introduced to protect the customer. In the second half, it provides a process for guarding customer data and improving customer trust.  Great read!” (Arvind Sathi, Director and Architect, Global Intelligent Automation, KPMG LLP, USA)

“This is, without question, the most important research-based book on the topic of privacy. Rather than just listing anecdotal comments, this book is based on rigorous research and offers actionable and tested marketing strategies.” (Scott Weaven, Professor, Department Head, Griffith University, Australia)

“An essential and highly practical guide for a marketing industry facing more data protection regulations from governments and greater data privacy demands from customers.” (Norm Johnston, CEO, Unruly and author of Adaptive Marketing)


Table of contents (9 chapters)

Table of contents (9 chapters)

Buy this book

eBook $24.99
price for USA in USD (gross)
  • ISBN 978-3-030-03724-6
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $34.99
price for USA in USD
  • ISBN 978-3-030-03723-9
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
The Intelligent Marketer’s Guide to Data Privacy
Book Subtitle
The Impact of Big Data on Customer Trust
Authors
Copyright
2019
Publisher
Palgrave Macmillan
Copyright Holder
The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG
eBook ISBN
978-3-030-03724-6
DOI
10.1007/978-3-030-03724-6
Hardcover ISBN
978-3-030-03723-9
Edition Number
1
Number of Pages
XX, 192
Number of Illustrations
1 b/w illustrations, 14 illustrations in colour
Topics