Authors:
- Provides a versatile guide to stimulate the design, analysis and benchmarking of performance measurement systems
- Features a practical introduction to KPI development and refinement
- Presents a large number of practical examples to help the reader learn quickly
Part of the book series: Management for Professionals (MANAGPROF)
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Table of contents (5 chapters)
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Front Matter
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Back Matter
About this book
Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions – even to the point that organizations themselves tend to become what they measure!
Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.
Authors and Affiliations
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Department of Management and Production Engineering (DIGEP), Politecnico di Torino, Turin, Italy
Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
About the authors
Maurizio Galetto Ph.D. is Full Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored four books and many publications on international journals and conference proceedings. His research interests are in the field of Quality Engineering, Process Modeling and Surface Metrology. He is a member of CIRP, the international academy of production engineering.
Domenico Maisano Ph.D. is Associate Professor of Quality Engineering at Politecnico di Torino (Italy), Department of Management and Production Engineering (DIGEP). He co-authored three books and many publications on international journals and conference proceedings. His main scientific interests are in the field of Quality Engineering, Performance Metrics and Industrial Metrology.
Bibliographic Information
Book Title: Designing Performance Measurement Systems
Book Subtitle: Theory and Practice of Key Performance Indicators
Authors: Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
Series Title: Management for Professionals
DOI: https://doi.org/10.1007/978-3-030-01192-5
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: Springer Nature Switzerland AG 2019
Hardcover ISBN: 978-3-030-01191-8Published: 05 December 2018
eBook ISBN: 978-3-030-01192-5Published: 23 November 2018
Series ISSN: 2192-8096
Series E-ISSN: 2192-810X
Edition Number: 1
Number of Pages: XI, 211
Number of Illustrations: 82 b/w illustrations
Topics: Organization, Business Strategy/Leadership, Human Resource Management, Market Research/Competitive Intelligence