Service Science: Research and Innovations in the Service Economy

Global Perspectives on Service Science: Japan

Editors: Kwan, Stephen K., Spohrer, James C., Sawatani, Yuriko (Eds.)

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  • Offers a balanced presentation of building systems, allowing readers to envision their own applications
  • Provides the forum for sharing best practices in Service Science within Japan’s industry
  • Reader benefits from another global perspective from within and across different geographical regions and economies
  • Contains insights from the top service science researchers in Japan
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  • ISBN 978-1-4939-3594-9
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Hardcover $169.99
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  • ISBN 978-1-4939-3592-5
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  • Usually dispatched within 3 to 5 business days.
Softcover $169.99
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  • ISBN 978-1-4939-8088-8
  • Free shipping for individuals worldwide
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About this book

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity.  A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows:

• Foundations of Service Science and the service industry sector

• Public/Private sector partnerships, policies, trade in services, future prospects

• Contributions from science, social science, management, engineering, design as well as industry sector perspectives

• Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design

• Education and workforce development

• Case studies from practice, research and educational community

• Future Directions in Japan
This book includes three Forewords written by key leaders in Service Science:

• Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan)

• Yasuhiro Maeda (Director, Service Affairs Policy Division METI)
• Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)

Reviews

“This book is about the science of services. It has a collection of experiences from the last decade in Japan in service science. … Readers with interests in applications of computing technologies will find many chapters useful. Each chapter can be read independently.” (Maulik A. Dave, Computing Reviews, computingreviews.com, October, 2016)


Table of contents (21 chapters)

Table of contents (21 chapters)
  • Introduction

    Spohrer, Jim (et al.)

    Pages 3-13

  • Service Innovation in Japan and the Service-Dominant Logic

    Murakami, Teruyasu

    Pages 17-29

  • Context Management Approach to Value Co-creation: Toward Dynamic Process Model of Customer as Value Co-creator

    Fujikawa, Yoshinori (et al.)

    Pages 31-47

  • Human Behavior Observation for Service Science

    Matsunami, Haruhito (et al.)

    Pages 49-59

  • Community-Based Participatory Service Engineering: Case Studies and Technologies

    Motomura, Yoichi (et al.)

    Pages 63-78

Buy this book

eBook $129.00
price for USA in USD (gross)
  • ISBN 978-1-4939-3594-9
  • Digitally watermarked, DRM-free
  • Included format: EPUB, PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $169.99
price for USA in USD
  • ISBN 978-1-4939-3592-5
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $169.99
price for USA in USD
  • ISBN 978-1-4939-8088-8
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Global Perspectives on Service Science: Japan
Editors
  • Stephen K. Kwan
  • James C. Spohrer
  • Yuriko Sawatani
Series Title
Service Science: Research and Innovations in the Service Economy
Copyright
2016
Publisher
Springer-Verlag New York
Copyright Holder
Springer Science+Business Media New York
eBook ISBN
978-1-4939-3594-9
DOI
10.1007/978-1-4939-3594-9
Hardcover ISBN
978-1-4939-3592-5
Softcover ISBN
978-1-4939-8088-8
Series ISSN
1865-4924
Edition Number
1
Number of Pages
XIII, 349
Number of Illustrations
75 b/w illustrations, 50 illustrations in colour
Topics