Service Systems Implementation
Editors: Demirkan, Haluk, Spohrer, James C., Krishna, Vikas (Eds.)
Free Preview- Enables the reader to design, improve and scale service systems for practical business and societal purposes
- Presents contributions from varied disciplines and multiple angles
- Provides a wealth of key concepts in the development of service science advancement
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- About this book
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Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.
The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.
Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
- Table of contents (18 chapters)
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Introduction of Service Systems Implementation
Pages 1-8
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Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service
Pages 9-36
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Intelligent Document Gateway: A Service System Case Study and Analysis
Pages 37-49
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A Framework for the Design of Service Systems
Pages 51-74
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Surviving Nuclear Winter Towards a Service-Led Business
Pages 75-88
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Table of contents (18 chapters)
- Download Preface 1 PDF (1.4 MB)
- Download Sample pages 1 PDF (2.3 MB)
- Download Table of contents PDF (1.4 MB)
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Bibliographic Information
- Bibliographic Information
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- Book Title
- Service Systems Implementation
- Editors
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- Haluk Demirkan
- James C. Spohrer
- Vikas Krishna
- Series Title
- Service Science: Research and Innovations in the Service Economy
- Copyright
- 2011
- Publisher
- Springer US
- Copyright Holder
- Springer Science+Business Media, LLC
- eBook ISBN
- 978-1-4419-7904-9
- DOI
- 10.1007/978-1-4419-7904-9
- Hardcover ISBN
- 978-1-4419-7903-2
- Softcover ISBN
- 978-1-4614-2807-7
- Series ISSN
- 1865-4924
- Edition Number
- 1
- Number of Pages
- XXVI, 310
- Topics
