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Towards Knowledge Portals

From Human Issues to Intelligent Agents

  • Book
  • © 2004

Overview

Authors:
  1. Brian Detlor

    1. McMaster University, Hamilton, Canada

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Part of the book series: Information Science and Knowledge Management (ISKM, volume 5)

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Table of contents (7 chapters)

  1. Front Matter

    Pages i-xvi
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  2. Portals and Knowledge Work

    • Brian Detlor
    Pages 1-25

  3. The Knowledge Portal Framework

    • Brian Detlor
    Pages 27-52

  4. Users and Knowledge Portals

    • Brian Detlor
    Pages 53-84

  5. The Information Environment and Knowledge Portals

    • Brian Detlor
    Pages 85-114

  6. Information Design and Knowledge Portals

    • Brian Detlor
    Pages 115-146

  7. Intelligent Agents and Knowledge Portals

    • Brian Detlor
    Pages 147-173

  8. Knowledge Portals and Digital Workers

    • Brian Detlor
    Pages 175-186

  9. Back Matter

    Pages 187-234
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Keywords

About this book

Adopting an informational perspective towards knowledge work, this book investigates how enterprise portals can promote knowledge creation, distribution, and use. Moving beyond the design and delivery of portals as mere information retrieval tools, an enterprise portal is viewed as a shared information work space that can facilitate communication and collaboration among organizational workers, as well as support the browsing, searching, and retrieval of information content. Adopting an information vantage point, the book uniquely explores the human issues surrounding enterprise portal adoption and use, as well as the utilization of intelligent agents to ameliorate the use of portals for knowledge-based tasks. The result is a novel, rich and comprehensive discussion on the factors affecting the design and utilization of enterprise portals for knowledge work, suitable for both graduate-level students and organizational workers alike.

Authors and Affiliations

  • McMaster University, Hamilton, Canada

    Brian Detlor

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