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Quality-Oriented Design of Business Processes

Authors: Mertins, Kai, Jochem, Roland

Buy this book

eBook $119.00
price for USA in USD (gross)
  • ISBN 978-1-4615-5071-6
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $179.99
price for USA in USD
  • ISBN 978-0-7923-8484-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $159.99
price for USA in USD
  • ISBN 978-1-4613-7306-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
About this book

Quality-Oriented Design of Business Processes introduces a modeling method, `Integrated Enterprise Modelling' (IEM), which is related to ISO standards and provides manufacturing organizations with the means of analyzing, improving, and redesigning their business processes. The purpose of the book is to improve the quality of products and organizational performance through optimizing complex business processes and organizational design.
Clearly, changing markets and innovative competitors force each company to study and improve its organization, its business processes, and the technologies it employs. Whoever drops behind in these times loses market share and endangers the long-term existence of the company. Hence, it is critical to realign the entire corporate planning and design throughout the value-added chain to speed up the business processes. The book is the result of a scientific study funded by the German Federal Ministry for Research and Technology. The authors develop the concept of Quality-Oriented Design of Business Processes, which is the underlying motivation for IEM. Moreover IEM is the engine for achieving the integration of quality management into the design and planning of business processes.
The book discusses the IEM method thoroughly and applies it to the concept of `Quality-Oriented Design of Business Processes' throughout the book. This concept is illustrated with an example of a company. Finally, the book describes the entry of the IEM method into national, European and international standardization.

Table of contents (9 chapters)

  • Business Process Design and Quality Management

    Mertins, Kai (et al.)

    Pages 1-8

  • Requirements of Business Process Design

    Mertins, Kai (et al.)

    Pages 9-15

  • Quality-Oriented Design of Business Processes

    Mertins, Kai (et al.)

    Pages 17-64

  • Modeling Rules for Quality-Oriented Design of Business Processes

    Mertins, Kai (et al.)

    Pages 65-88

  • Computer-Based Tool

    Mertins, Kai (et al.)

    Pages 89-105

Buy this book

eBook $119.00
price for USA in USD (gross)
  • ISBN 978-1-4615-5071-6
  • Digitally watermarked, DRM-free
  • Included format: PDF
  • ebooks can be used on all reading devices
  • Immediate eBook download after purchase
Hardcover $179.99
price for USA in USD
  • ISBN 978-0-7923-8484-7
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
Softcover $159.99
price for USA in USD
  • ISBN 978-1-4613-7306-3
  • Free shipping for individuals worldwide
  • Usually dispatched within 3 to 5 business days.
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Bibliographic Information

Bibliographic Information
Book Title
Quality-Oriented Design of Business Processes
Authors
Copyright
1999
Publisher
Springer US
Copyright Holder
Springer Science+Business Media New York
eBook ISBN
978-1-4615-5071-6
DOI
10.1007/978-1-4615-5071-6
Hardcover ISBN
978-0-7923-8484-7
Softcover ISBN
978-1-4613-7306-3
Edition Number
1
Number of Pages
XV, 197
Topics