Information Systems and Qualitative Research

1. Front Matter

   Pages i-x

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2. Information Systems and Qualitative Research

   1. Information Systems and Qualitative Research

      • A. S. Lee, J. Liebenau

      Pages 1-8

3. Overviewing and Assessing Qualitative IS Research

   1. Front Matter

      Pages 9-9

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   2. The Qualitative Difference in Information Systems Research and Practice

      • M. L. Markus

      Pages 11-27

   3. Crisis in the Case Study Crisis: Marginal Diminishing Returns to Scale in the Quantitative-Qualitative Research Debate

      • J. L. King, L. M. Applegate

      Pages 28-30

   4. A Review on the Use of Action Research in Information Systems Studies

      • F. Lau

      Pages 31-68

   5. Panel — The Impact of Action Research on Information Systems

      • R. Baskerville, M. Myers, P. A. Nielsen, T. Wood-Harper

      Pages 69-69

   6. Process Models in Information Systems

      • T. Shaw, S. Jarvenpaa

      Pages 70-100

   7. Systems of Meaning: Ethnography as a Methodology for the Study of Information Technologies

      • P. Prasad

      Pages 101-118

   8. Panel — Assessing Critical Social Theory Research in Information Systems

      • O. Ngwenyama, G. Davis, K. Lyytinen, D. Truex, P. Cule

      Pages 119-120

4. Interpretation and IS Requirements Definition

   1. Front Matter

      Pages 121-121

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   2. Examining Project History Narratives: An Analytic Approach

      • E. J. Davidson

      Pages 123-148

   3. Exploring Analyst-Client Communication: Using Grounded Theory Techniques to Investigate Interaction in Informal Requirements Gathering

      • C. Urquhart

      Pages 149-181

   4. Constituting Users in Requirements Techniques

      • C. Westrup

      Pages 182-204

5. Illustrating, Experiencing, and Being Critical in Ethnography

   1. Front Matter

      Pages 205-205

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   2. A Discourse on Ethnography

      • L. Harvey

      Pages 207-224

   3. Achieving the Research Goal with Qualitative Methods: Lessons Learned along the Way

      • E. M. Trauth

      Pages 225-245

   4. Capturing Complex, Distributed Activities: Video-Based Interaction Analysis as a Component of Workplace Ethnography

      • K. Ruhleder, B. Jordan

      Pages 246-275

   5. Critical Ethnography in Information Systems

      • M. D. Myers

      Pages 276-300

6. Interviewing and the Interviewer

   1. Front Matter

      Pages 301-301

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This book contains the papers presented and discussed at the conference that was held in May/June 1997, in Philadelphia, Pennsylvania, USA, and that was sponsored by Working Group 8.2 of the International Federation for Information Processing. IFIP established 8.2 as a group concerned with the interaction of information systems and the organization.
Information Systems and Qualitative Research is essential reading for professionals and students working in information systems in a business environment, such as systems analysts, developers and designers, data administrators, and senior executives in all business areas that use information technology, as well as consultants in the fields of information systems, management, and quality management.

• Information Technology (IT)
• information processing
• information system
• linear optimization
• organization

• McGill University, Montréal, Canada

  Allen S. Lee

• London Schools of Economics, London, UK

  Jonathan Liebenau

• University of Minnesota, Minneapolis, USA

  Janice I. DeGross

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