Service Science, Management and Engineering
Education for the 21st Century
Editors: Hefley, Bill, Murphy, Wendy (Eds.)
Free Preview- Provides a unique insight into the evolving field of SSME
- Provides exemplars for educators and industrial leaders in service science education and training
- Contributors have international backgrounds with SSME experience and education
- Readers will derive an understanding of education needs and program offerings in SSME
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- About this book
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Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy.
Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering — Education for the 21st Century, designed to discuss the current status and foster the development and advancement of SSME. Contributions explore the ways SSME has been introduced into curricula, services research that is underway or is planned, and recommended actions for academia and governments to establish SSME as its own discipline. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering.
Advanced level computer science researchers and management professionals will benefit from the unique insight into the evolving field of SSME provided by this volume, and will derive an understanding of education needs and program offerings in SSME.
- Table of contents (54 chapters)
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Legitimizing SSME in Academia: Critical Considerations and Essential Actions
Pages 3-9
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Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences
Pages 11-18
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SSME, Operations Research and Education
Pages 19-24
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A Designer's view of SSME
Pages 25-30
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SSME—let's not Forget About Customers and Revenue
Pages 31-34
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Table of contents (54 chapters)
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Bibliographic Information
- Bibliographic Information
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- Book Title
- Service Science, Management and Engineering
- Book Subtitle
- Education for the 21st Century
- Editors
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- Bill Hefley
- Wendy Murphy
- Series Title
- Service Science: Research and Innovations in the Service Economy
- Copyright
- 2008
- Publisher
- Springer US
- Copyright Holder
- Springer-Verlag US
- eBook ISBN
- 978-0-387-76578-5
- DOI
- 10.1007/978-0-387-76578-5
- Hardcover ISBN
- 978-0-387-76577-8
- Softcover ISBN
- 978-1-4419-4568-6
- Series ISSN
- 1865-4924
- Edition Number
- 1
- Number of Pages
- XXVI, 384
- Topics
