Human Factors and Voice Interactive Systems

1. Front Matter

   Pages I-XXVI

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2. Ivr Usability Engineering Using Guidelines And Analyses Of End-to-End Calls

   • Bernhard Suhm

   Pages 1-41

3. User Interface Design for Natural Language Systems: From Research to Reality

   • Susan J. Boyce

   Pages 43-80

4. Linguistics and Psycholinguistics in IVR Design

   • Osamuyimen T. Stewart, Harry E. Blanchard

   Pages 81-115

5. Designing the Voice User Interface for Automated Directory Assistance

   • Amir M. Mané, Esther Levin

   Pages 117-134

6. Spoken Language Interfaces for Embedded Applications

   • Dragos Burileanu

   Pages 135-161

7. Speech Generation in Mobile Phones

   • Géza Németh, Géza Kiss, Csaba Zainkó, Gábor Olaszy, Bálint Tóth

   Pages 163-191

8. Voice Messaging User Interface

   • Harry E. Blanchard, Steven H. Lewis

   Pages 193-229

9. Silence Locations And Durations In Dialog Management

   • Matthew Yuschik

   Pages 231-253

10. Using Natural Dialogs as the Basis for Speech Interface Design

    • Nicole Yankelovich

    Pages 255-290

11. Telematics: Artificial Passenger and Beyond

    • Dimitri Kanevsky

    Pages 291-325

12. A Language to Write Letter-To-Sound Rules for English and French

    • Michel Divay

    Pages 327-360

13. Virtual Sentences of Spontaneous Speech: Boundary Effects of Syntactic-Semantic-Prosodic Properties

    • Gósy Mária, Kovács Magdolna

    Pages 361-379

14. Text-To-Speech Formant Synthesis For French

    • Michel Divay, Ed Bruckert

    Pages 381-416

15. Accessibility And Speech Technology: Advancing Toward Universal Access

    • John C. Thomas, Sara Basson, Daryle Gardner-Bonneau

    Pages 417-442

16. Synthesized Speech Used For The Evaluation Of Children’s Hearing And Speech Perception

    • M´ria Gósy

    Pages 443-459

17. Back Matter

    Pages 461-469

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Human Factors and Voice Interactive Systems, Second Edition provides in-depth information on current topics of major interest to speech application developers,  and updates material from chapters that appeared in the previous edition.

The first nine chapters of the book cover issues related to interactive voice response systems, including both mobile and multimodal device user interfaces as well as classic automated telephone systems. The remaining chapters cover special topics including synthetic speech and the design of speech applications to enhance accessibility to people with disabilities and the ever-growing population of older adults.

Human Factors and Voice Interactive Systems, Second Edition is a collection of applied research and scholarly synthesis contributions by seasoned professionals in the field that highlight continuing efforts to study human interaction with speech technologies.

• Gardner-Bonneau
• Human
• Interactive
• Systems
• Voice
• human factors
• interactive system
• usability
• user interface
• voice recognition

From the reviews of the second edition:

“This book highlights the importance of human factors in speech technologies, mainly speech-enabled applications. … The publication of this second edition shows the success of the former volume. … the book contains unique chapters showing different topics in the field of human factors in speech research and technology. … Hopefully, the contributions in this second edition will convince the readers that human factors in speech technology are of continued importance in building more effective and natural solutions for human-machine interaction.” (Gábor Olaszy, The Phonetician, Vol. 96, 2007)

• Bonneau and Associates, Portage, Portage, USA

  Daryle Gardner-Bonneau

• AT&T Labs, Middletown, USA

  Harry E. Blanchard

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